Customer support with Spanish and English night shifts (Entry level tech) - 4/6/8 hours
Customer support with Spanish and English night shifts (Entry level tech) - 4/6/8 hours
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Job Description
Position Overview: Technical Support Specialist (Spanish & English)
Location: Sofia Full and Part -Time Night Shifts
Are you passionate about new technologies connected devices and smart home solutions This could be the perfect opportunity for you! As we continue to grow our service delivery center in Sofia were looking for dedicated Technical Support Specialists to join our this role youll provide expert assistance for issues related to internet routers Wi-Fi setup smart control systems and device integration.
Qualifications :
Key Responsibilities
Deliver outstanding customer and technical support via phone and email
Assist with questions related to accounts products and orders
Use company tools and knowledge bases to troubleshoot and resolve technical issues
Provide clear friendly communication that represents the clients brand
Follow all processes and procedures as outlined by the client and company
Escalate or transfer contacts to relevant departments when necessary
Requirements
Proficient in Spanish (B2 level or higher)
Good command of English (B2 level or higher)
Strong computer skills and ability to multitask
Technical knowledge of internet routers and connectivity troubleshooting
Familiarity with consumer electronics and their setup
Ability to explain technical information clearly to non-technical users
Excellent communication and interpersonal skills
Flexible with working hours and night shifts availability
Additional Information :
What We Offer
Competitive salary and long-term stability with a permanent contract
Paid full-time training (1 month) to get you up to speed
21 days of paid annual leave
A comprehensive benefits package including:
Additional health and life insurance
Meal and gift vouchers
Monthly transportation allowance
Recognition and reward programs
Personalized development training
Internal career growth opportunities
A modern well-equipped work environment with dedicated relaxation areas
If youre ready to grow your career in a dynamic tech-driven environmentjoin us at One Sutherland!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
