[SO] 1st Level Support (Japanese speaking)
[SO] 1st Level Support (Japanese speaking)
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Salary Not Disclosed
1 Vacancy
Job Description
- Handle inbound customer calls and deliver clear accurate information regarding installations maintenance technical issues and product details
- Process service requests received through web portals fax EDI and other channels
- Coordinate service appointments by managing schedules confirming bookings and handling rescheduling
- Utilize CRM systems to log categorize and track customer issues for analysis and follow-up
- Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume issue types response and resolution times and customer feedback
- Investigate and resolve customer concerns to ensure satisfaction and promote long-term loyalty
- Work hours: Monday to Friday 7:00 AM 4:00 PM (Vietnam time)
Qualifications :
- Excellent communication Japanese communication skills both verbal and written (JLPT N2 or above)
- 0-2 years of experience working in a call center environment
- Proficient in Microsoft Office and web-based applications
- Knowledge about concierge services
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to engage with customers and create a positive customer experience
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership empathy communication and team orientation
Additional Information :
Why BOSCH
Because we do not just follow trends we create them. Together we turn ideas into reality working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job So do we. At Bosch you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
- Join in a dynamic and fast-growing global company (English-speaking environment) with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
- Onsite opportunities: short-term and long-term assignments in worldwide offices
- Engage in our diverse training programs which surely help strengthen both your personal and professionalism
- 13th-month salary bonus attractive performance bonus (youll love it!) annual performance appraisal
- 100% offered salary and mandatory social insurances in 2-month probation
- 15 days of annual leave 1-day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time and working model
- Lunch and parking allowance
Good benefits of company activities such as: football badminton yoga Aerobic team building
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
