Patient Access Associate 3 - Woodbridge
Patient Access Associate 3 - Woodbridge
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Job Description
We are looking for multiple dedicated and experienced Patient Access Associate 3s to join our brand-new multispecialty health centerin Woodbridge VA. These roles will be full-time day shift with varying hours from Monday Friday 7:30 a.m. 5:30 p.m.
Inova Health Center Woodbridge is our brand new state-of-the-art facility designed to streamline workflows and provide exceptional patient care. From advanced diagnostics and expert surgical care to specialized services in Cardiology Primary Care Endocrinology Womens Health Pediatric Cardiology Vascular and more all under one roof. Join the team bringing trusted expert care to the residents of Eastern Prince William County.
Inova is consistently ranked a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations related to patient admissions and other assigned activities related to patient scheduling for medical procedures. They are responsible for verifying and entering insurance information and authorization/referral requirements and will counsel patients on financial liability and ensure a safe patient care environment to the fullest potential to achieve team goals.
Duties and Responsibilities:
- Explains insurance benefits and patient liability using appropriate communication methods/styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner
- Troubleshoots individual admission issues in collaboration with other departments/staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
Minimum Qualifications:
- Experience: 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle role
- Education: High School diploma or equivalent
Preferred Qualifications:
- Bilingual in English and Spanish
- Prior experience using EPIC or similar scheduling software
Additional Details:
- The Woodbridge Health Center is located at 14349 Gideon Drive Woodbridge VA 22192.
- The Health Center is scheduled to open December 92025.
- New Hires must be available for onsite orientation and training November 17-21 and December 1-9.
- Position will require travel to surrounding clinics for training
- Tentative employment start date: Early October
Applicants may be considered for current and future opportunities.
We are Inova Northern Virginias leading nonprofit healthcare provider. Every day our 25000 team members provide world-class healthcare to the communities we serve. Our people are the reason were a national leader in healthcare safety quality and patient experience. And from best-in-class facilities to professional development opportunities we support them at every step. At Inova were constantly striving to be ever better to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age color disability gender identity orexpression marital status national or ethnic origin political affiliation pregnancy (includingchildbirth pregnancy-related conditions and lactation) race religion sex sexual orientationveteran status genetic information or any other characteristics protected by law.
Required Experience:
IC
Employment Type
Full-Time
