Technical Account Manager PS, ES ANZ TAM

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

As a Technical Account Manager (TAM) at Amazon Web Services you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.


Key job responsibilities
TAMs work backwards from customers to define a support strategy deliver expert advice on AWS services assist with project launches and assist with operational issues. They are engaged at the account level providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day brings new and exciting challenges on the job while you:
- Build solutions provide technical guidance and advocate for customers
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers understanding their business needs and technical challenges
- Using technical acumen and customer obsession drive technical discussions regarding incidents trade-offs and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
- With a bias for action proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions metrics detailed prelaunch planning
- Being part of a wider Enterprise Support team youll provide post-sales consultative expertise
- Solve problems across different customers as they migrate workloads to the cloud
- Uplift customer capabilities by running workshops and brown bag sessions

As we continue to expand in AUS youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications.

This role will be based in Canberra

A day in the life
Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.

Our Technical Account Managers engage rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy projects launch planning as well as stabilisation and operational issues. Watch a short video about life as a Technical Account Manager here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Working knowledge of software development practices and technologies
- Understanding of technology budget management
- Background working with Public Sector customers

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.