Senior Talent Partner - Customer Operations
Senior Talent Partner - Customer Operations
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Job Description
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
This is a Hybrid role working from our Cardiff Offices 2 days a week.
The Role
Were looking for a Senior Talent Partner to lead recruitment delivery across Customer Operations. Alongside taking ownership of a number of roles end-to-end and building great relationships with senior stakeholders - youll also manage two Talent Partners coaching and developing them and ensuring that were bringing in top-quality talent across all of Customer Operations.
As a team were always looking to improve how we attract and secure the best talent for Capital on Tap. For our Customer Operations teams in particular improving how we hire directly shapes the experience of every business we support. This role is for someone who thrives on making a difference balancing operational delivery with opportunities to rethink and improve how we bring the best talent to Capital on Tap
What youll be doing
- Driving recruitment delivery across Customer Operations meeting KPIs and deparmental targets
- Owning the recruitment of a number of roles yourself varying in seniority and specialism
- Line management and development of two Talent Partners
- Builing and maintaining strong relationships with key stakeholders
- Guiding sourcing and attraction strategies for Customer Operations to help secure top talent
- Using data and insights to drive hiring decisions and process improvements
- Leading or contributing to broader Talent Team projects
Were Looking For
- Proven in-house recruitment experience ideally in a scale-up or high-growth environment
- Experience hiring across multiple levels and functions
- Proven stakeholder management and influencing skills
- Confidence using data to track analyse and improve hiring performance
- Comfortable working independently while collaborating with a wider team
- Previous experience managing and developing a small team
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Interview Process
Stage 1: 30-minute Initial Interview Video Call
Stage 2: 60-minute Case Study & Interview Video Call
Stage 3: 90-minute Final Stage In-Person
Other Info
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Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
Senior IC
Employment Type
Full Time
