Senior Account Manager - Healthcraft Creative Solutions
Senior Account Manager - Healthcraft Creative Solutions
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Job Description
Healthcraft Creative Solutions is a small but mighty team ofactual humans. Humans who care deeply about helping people find the health and wellness services that will improve their lives. And because were actual people were looking for someone who has an authentic desire to grow develop and cultivate meaningful connections with others through impactful original marketing solutions.
Heres the best part. Companies usually come in two flavors: big corporations where youre barely noticed and stuck doing a narrow rigid set of tasks or small operations that may or may not be around next year. At Healthcraft you get the culture and flexibility of an entrepreneurial startup with the stability of being backed by a strong established company. Apply today.
- Position: Senior Account Manager
- Hours: Full Time
- Setting: Hybrid (Remote/In office)
- Location: Frisco TX
GENERAL PURPOSE
The Senior Account Manager will help to oversee the successful onboarding and retention of Healthcraft clients. This person will be detail-oriented organized and proactive to help ensure that client expectations are met and exceeded with accounts they are directly assigned as well as those that are delegated to other Account Managers. Leads team efforts to ensure all projects are completed within the budgeted time cost and scope. Manages projects to ensure focus/alignment monitor progress maintain momentum resolve issues and ultimately deliver desired results. Leverages expertise in account management communication and strategy to help foster the successful launch of multi-channel campaigns.
ESSENTIAL JOB DUTIES
- In collaboration with the Principal oversee client success and help drive positive measurable outcomes
- Develop evolve (as needed) and oversee SOPs to help ensure smooth workflow
- Manage multiple accounts; develop positive working relationship with all customer touch points
- Drive client retention renewals upsells and client satisfaction
- Oversee Account Manager(s) delegate account assignments and proactively collaborate to help ensure the mutual success of team members and clients
- Work closely with Account Manager(s) on day-to-day operational processes including campaign set-up receipt of creative trafficking optimization troubleshooting and QA
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success high customer satisfaction and renewal
- Manage monthly campaign status documents for review
- Focus on ensuring we maintain superior customer service levels operational excellence and strategic insight
- Summarize assign and track project requests using project management software
- Coordinate project timelines and staff to ensure projects get completed on schedule on budget and within scope
- Support the development of pricing proposals for prospective clients
- Support new client onboarding
- Build and maintain vendor relationships
- Coordinate support from freelancers/contractors when needed
- Facilitate preparation of presentations as needed
QUALIFICATIONS
- Bachelors Degree or equivalent job experience in business business administration marketing or related field
- Five (5) or more years of experience in project management or related field
- Must be capable of maintaining regular attendance
KNOWLEDGE SKILLS ABILITIES & BEHAVIORS
- Strong interpersonal skills able to interact with clients of all levels
- Superior customer service skills
- Detail-oriented organized and able to maintain logistics of multiple projects on intersecting timelines
- Strong self-starter with the ability to work independently
- Familiarity with project management software (e.g. ClickUp)
- Proficient in use of Microsoft Office programs including PowerPoint Word and Excel
- Excellent written and oral presentation skills
- Ability to effectively and efficiently complete multiple assignments with minimal supervision
- Must be able to maintain confidentiality regarding patient employee and company proprietary information
- Must have the ability to relate professionally and positively and work cooperatively with patients families and other employees at all levels
- Excellent organizational and time management skills
- Strong listening skills and collaborative spirit
- Ability to think creatively and innovatively
EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rightsClick Here OR Experience:
Manager
Employment Type
Full-Time
Key Skills
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