Technical Consultant, Security Operation Workflow
Technical Consultant, Security Operation Workflow
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Salary Not Disclosed
1 Vacancy
Job Description
The Team
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Technical Consultant Security Operation Workflow is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow Security Operations products based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
- Be the technical expert in how to best support Security Operations by configuring Security Operation Service Delivery using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for Security Operation specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow Security Operation Solutions standard capabilities in their efforts to improve their Security Operation processes
- Lead customer design workshops focused on ServiceNow Platform and Security Operation Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customers future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO LDAP etc.) with multiple systems
- Develop required portal components
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- A current ServiceNow Certified System Administrator (CSA) certification. We preferer Candidates who have relevant Solution-Specific Certified Implementation Specialist designations (e.g. CIS-SIR e.g. CIS-VR CIS-CSM etc.) or any ServiceNow Implementation certification.
- At least 2 years of configuration/development experience for complex highly-capable technologies inclusive of integrations and portals
- Demonstrated ability to influence and consult (providing options with pros cons and risks) in an Security Operation environment while providing thought leadership to Security Operation sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (JSON HTML JavaScript Web Services CSS middleware LDAP SSO etc.) and working with SaaS technologies
- Strong interpersonal skills customer-centric attitude ability to deal with cultural diversity
- Proven team player and team builder
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- ISO 27001
- B2B Sales
- SafeNet
- IDS
- Risk Management
- PCI
- NIST Standards
- Salt
- Information Security
- Customer relationship management
- Encryption
- FISMA
