Change Manager

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
At Fiserv the Change Manager plays a critical role in overseeing the Divisional Change Management process within the Financial Institution Group (FIG). You will facilitate Change Advisory Board (CAB) meetings ensuring adherence to ITIL standards. Your expertise will ensure robust knowledge transfer on ITIL Change Management practices to both onshore and offshore teams. You will drive improvements in IT service quality monitor execution and lead strategic enterprise-level changes within a ServiceNow environment. You will apply and uphold industrys best practices in change management.

What youll do:

• Develop refine and elevate the IT change management framework including processes procedures and approvals while delivering ongoing education for IT teams business system owners and stakeholders.
• Establish and maintain IT processes to support effective change management operations.
• Lead FIG Change Advisory Board meetings and real-time decision-making ensuring cross-functional participation summarizing outcomes and updating change records with approval decisions.
• Manage key change management deliverables milestones and critical activities to ensure project success. Monitor IT execution to identify improvement opportunities mitigate incident risks and enhance change management service quality.
• Define and manage metrics to evaluate process effectiveness and provide transparent controls for change management activities. Assess and categorize change requests based on type impact and risk to prioritize appropriately.
• Conduct trend analyses of critical business services and historical events to identify patterns and implement proactive change management strategies.
• Communicate change records effectively to business stakeholders serving as the voice of FIG Change Management.
• Maintain compliance with regulatory standards across all change management processes including monitoring and reporting.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 2 years of experience as a Change Manager or experience in a similar role such as a change advocate or project manager.
• 2 years of hands-on experience in a ServiceNow environment particularly with Incident and Change Management functions.
• 1 years of experience developing reports and metrics such as SLA and MTTR within ServiceNow.
• ITIL Foundation or higher certification.
• Bachelors degree in computer science or business management and/or equivalent military experience.

Experience that would be great to have:

• Project management using Agile methodologies.
• Experience conducting weekly audits of SLAs and KPI reporting.
• Change Advisory Board (CAB) meeting facilitation.
• Experience in IT operations monitoring to identify improvement opportunities.
• Experience ensuring compliance with regulatory standards in change management processes.
• Experience with Power BI.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.

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It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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