Copy of Senior Manager, Technical Services PMO - Public Sector
Copy of Senior Manager, Technical Services PMO - Public Sector
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1 Vacancy
Job Description
Your Career
As the Senior Manager for the Technical Services PMO you will lead a dynamic team of Program Managers Project Managers and Coordinators dedicated to delivering successful projects for our Public Sector customers across North America (NAM) including Federal State Local and Education (SLED) this critical role you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the teams portfolio delivery efficiency revenue targets and customer satisfaction while also partnering with operations and IT teams to advance PMO processes and system enhancements.
Your Impact
- Strategic Portfolio Management: Own and direct the NAM Public Sector project portfolio ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery
- Team Leadership & Development: Lead mentor and grow a high-performing PMO team. Manage resource planning forecasting and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration innovation and continuous professional growth
- Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology ensuring data integrity and operational excellence. Manage team performance to achieve key targets including utilization revenue recognition deployment velocity and customer satisfaction (CSAT)
- Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations guiding teams to rapid and effective resolutions to protect project timelines and outcomes
- Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales Customer Success Operations Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers managing expectations and ensuring project objectives align with their success criteria
Qualifications :
Your Experience
- 8 years of progressive experience in a high-growth technology organization
- 5 years of direct people management experience with a proven track record of leading and influencing teams to deliver complex programs and projects
- Extensive customer-facing experience delivering projects to Public Sector customers (Federal SLED) and working with partners for contracting and project delivery
- Demonstrated financial acumen with strong ability to forecast and manage profitability revenue margins and utilization for a regional services team
- Proven ability to manage performance against key business metrics to deliver exceptional results.
- Skilled in strategic risk management and successfully de-escalating high-stakes customer issues
- Experience managing large-scale program deployments with multiple concurrent projects teams and resources
- Excellent communication (written and oral) presentation and interpersonal skills with a talent for fostering collaboration
- Strong organizational skills including tool utilization (e.g. Clarizen Asana JIRA) attention to detail and prioritization in a dynamic environment
- Adaptable and resilient when faced with shifting priorities demands and timelines
- Strong proficiency with project management software such as Clarizen Asana and/or JIRA
- Bachelors degree in a STEM field Business or equivalent practical experience; Masters degree is a plus or equivalent Military experience
- Project Management Institute PMP certification or equivalent is a plus
- Experience with Googles G Suite (Drive Docs Sheets and Slides) is a plus
- Willingness to travel occasionally for strategic customer engagements
Additional Information :
The Team
Our professional services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.
As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $146000/YR - $201500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- PMBOK
- PPM Tools
- Waterfall
- Project Server
- Project Management
- Sharepoint
- Microsoft Project
- Project Management Lifecycle
- SDLC
