Strategic Operations Associate - Orange County, CA
Strategic Operations Associate - Orange County, CA
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Job Description
Strategic Operations Associate
Specialist Technical Customer Support - Individual Contributor
- GENERAL DESCRIPTION:
- Support daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite including new account implementations.
RESPONSIBILITIES:
Provides account coverage to ensure uninterrupted customer service.
Coordinates with Field Operations Regional Managers Supervisors and Strategic Operations leadership for operations planning and administration.
Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
Supports projects and continuous improvement initiatives within the Strategic Operations Team.
Supports execution of Scope of Work Analysis.
Supports the implementation of new customer accounts.
Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
Effectively builds and maintains relationships and trust in both new and existing accounts.
Interacts with surgeons patients OR personnel Central Processing Sales Reps O.R. Management Implementation Project Manager(s) Hospital Administration and other Stryker employees and partners.
Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
Communicates injuries reportable occurrences and performance related feedback.
PHYSICAL REQUIREMENTS:
Medium work: Exerting up to 60 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.
Must be able to effectively use computer programs ( e.g. Word Excel Outlook and Power Point ).
Must be able to communicate telephonically.
Must be able to use common office equipment (e.g. calculator PC fax machine etc.).
MENTAL REQUIREMENTS
Effectively and efficiently work in high stress and conflict situations.
Ability to simultaneously address multiple complex problems.
Work as an integral part of a team.
Ability to interact appropriately with a variety of individuals including customers and internal partners.
Must be able to analyze and resolve non-routine product issues using independent judgment.
SKILLS/EXPERIENCE REQUIREMENTS:
OnSite Operations background preferred.
Basic knowledge of Stryker Endoscopy products and programs.
Excellent Leadership Organization and Analytical skills.
Excellentinterpersonal and communication skills.
Demonstrates professional work ethic and attitude at all times.
Respects patient confidentiality.
Valid and unrestricted drivers license and appropriate insurance to travel by car as .
Up to 80% overnight travel .
EDUCATION/TRAINING REQUIRED:
- . Bachelorsdegree (B.S. or B.A.) in a related fieldpreferred.
Work From Home: Field-based
Compensation Grade: 9. Specialist Technical Customer Support - Individual Contributor
Travel Percentage: 80%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.Required Experience:
IC
Employment Type
Full-Time
