Business Analyst - ACH/Payment
Business Analyst - ACH/Payment
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
JDwe need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients Client Service and Support Respond to Client Inquiries Monitor shared email box for client communication Initial response to client communication Answer basic questions respond with documentation Identify inquiries for escalation Escalate to Payment Production Support Communicate updates and resolution to clients with documentation to meet assigned SLAs. Capture use case documentation provided documentation needed and resolution for use in further documentation Communicate Scheduled Outages Receive and track scheduled outages for Payment and Enterprise APIs Payment Processing and Environments. Communicate scheduled outages meeting assigned SLAs to client. Communicate restoration of service when required to meet SLAs to client. Certificate registration Track certificate expiry and respond to requests from Onboarding Team for new certificates Communicate to clients Collect certificates from client Register with Cloud and Encryption Team Send Client Ids and other data to clients for onboarding and certificate replacement. Documentation Improve client facing API documentation Product/Developer Guides for Wires ACH EFT & Interac API Products Assist in transition of documentation to Developer Portal Collect and create use case documentation for Onboarding and Support roles Client communications Use case identification API Sandbox resources API Specification resources Document test cases Assist in transition of documentation and resources to CS&I support structure Assist Onboarding Technical Consultants Support Project Management Tasks Schedule meetings Create and distribute documents and meeting minutes Update tracking and project plans Update status of items in Jira Update confluence pages
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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