CMS-Manager-IGA
CMS-Manager-IGA
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Managed Service Identity and access Management - Manager
Key Responsibilities and Accountabilities:
- Strong experience in delivering Identity and Access management support engagements
- Understanding of the compliance framework from the Identity Management perspective
- Experience managing project KPIs SLAs and report on Managed Services performance KPIs
- Identify the improvement opportunities to solve customer pain points and track them to closure
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience
- Must be able to thrive in a fast-paced high-energy environment
- Work with the customer and team to prioritize tickets and manage the overall capacity of the team
- Manged Services experience handling multiple projects in shared resource model
- Assist in log monitoring alert and dashboard maintenance and training of support staff
- Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
- Proven leadership skills demonstrating strong judgment problem-solving and decision-making abilities
- Setup project governance with experience in preparing and presenting Daily weekly and monthly status reports to stakeholders
- Prior experience in IAM solution design development and implementation experience preferably Sail Point Identity product
- Effort estimation experience for Identity and Access management support engagements
- Act as a trusted advisor to the team creating a positive and supportive work environment
- Review of security internal control procedures.
- Experience managing senior-level client relationships
- Experience presenting to clients or other decision makers to present and sell ideas to various audiences
- Pre-sales proposal and RFP experience is added advantage
- Well-grounded technical know-how in IT Security (network OS databases web technologies application development)
- Coordination review and implementation of other requests such as:
- Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
- High degree of empathy assertiveness and persuasiveness and potential to lead small teams
- Manage all team HR functions including hiring training planning and assigning work coaching and development talent and performance management and conducting annual reviews
Qualifications
- Bachelors Degree required
- Understanding Data integration Data Quality data architecture and Master Data Management project life cycle Phases best practices and processes
- Good understanding of Access Governance Data Quality and its various aspects
- Excellent communication skills analytical ability strong judgment management skills
- Requirements definition system design and software development
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Manager
Employment Type
Full Time
