Supervision and Monitoring - Claims Analyst

About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand with 1 million customers with superannuation investments and life insurance policies managing approximately A$30 billion in assets and have 1000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives foster an inclusive collaborative and flexible working environment where everyone can thrive. We are a fully enterprise agile organisation and will support your professional growth and reward your contribution.

Join Us as a Claims Analyst Supervision & Monitoring Specialist!

Are you passionate about driving excellence in Life Insurance claims Do you thrive on data-driven insights risk management and uplifting team capability

Purpose of the Role
In this pivotal role youll oversee compliance and quality across Income Protection TPD Trauma Terminal Illness and Life claims. Your mission To ensure our claims teams are operating at their best - within risk appetite with precision and with customer focus.

What Youll Be Doing

• Performing claims audits across Income Protection TPD Terminal Illness Trauma and Life claims including admin and lodgement.

• Maintain supervision and monitoring procedures/documentation including checklist creation/maintenance and sampling parameters.

• Reporting of supervision and monitoring results analysis and generating insights to drive continuous improvement and manage risks.

• Prepare and present insights results and feedback to stakeholders assisting in driving capability uplift continuous improvement and risk management.

• A focus on risk management across key risk indicators and ensuring business areas are operating within their risk appetite.

• Participate in calibrations to ensure consistency in supervision and monitoring.

• Lead or form part of working groups on supervision and monitoring activities across the organisation.

• Develop and maintain comprehensive supervision and monitoring packs
  

What Youll Bring

• 5 years in Life Insurance claims with deep expertise in Income Protection and TPD.

• Strong grasp of LICOP CHFS and claims compliance obligations.

• Experience in auditing quality reviews and stakeholder engagement.

• Analytical mindset with the ability to turn data into action.

• Exceptional communication coaching and problem-solving skills.

• A passion for compliance customer service and continuous improvement.
  

Bonus Points For

• Team leadership experience.

• Proven ability to inspire and influence.

• Resilience social intelligence and time management mastery.
  

Why Join Us

At Resolution Life Australasia we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Discretionary bonus scheme

• Career pathways including local and global mobility opportunities

• Leading Learning Platforms and support in professional development

• Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role you will need to provide two references full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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