Senior Manager-Global Logistics

MCS Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCS goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCS Operations. MCS Operations serves as the functional link that enables MCS strategy execution in highly competitive markets. Turn-around-time customer service global logistic network and transportation management specimen accessioning and distribution specimen collection capabilities management of remote on-site specimen processers and management of field-based service representatives are critical to MCS business units and are directly controlled by MCS Operations. The Senior ManagerOperations-MCS coordinates with the Director-Operations-MCS for the planning budget FTE capital and performance metrics for operational support of each MCS business unit. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCS Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis problem solving and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects staff recruitment policy implementation and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required.

Client Support

• Attend and present at client meetings (on-site or remote planned or short notice).
• Maintain communication with field sales and support teams.
• Resolve client and field team concerns; drive market-based improvements.

Vendor Relations

• Manage courier/carrier performance via regular reviews.
• Address service issues implement enhancements and oversee onboarding.
• Track vendor KPIs and ensure accountability.

Contracting & Invoicing

• Collaborate on vendor contracts and conduct monthly cost reviews.
• Oversee invoicing quotes and vendor billing discrepancies.
• Monitor cost trends.

IT & Innovation

• Support IT system upgrades and new initiatives (e.g. tracking tools drones).

Operations Leadership

• Direct staffing KPIs and productivity standards.
• Lead Kaizen improvements and train Operations Service Managers and leading strategic goals of logistics.
• Oversee Command Center activities.

• **This position is not eligible for visa sponsorship; Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

A bachelors degree and a minimum of six years of operational management experience; or a masters degree and a minimum of three years of operational management experience are required for this position. Masters degree preferred.

Acceptable degree disciplines include business organizational leadership logistics and supply chain management engineering information technology health care administration medical laboratory science or equivalent biology chemistry or related field.

Operational management experience must include a demonstrated ability to work collaboratively with internal (physician scientist administrative supervisory and allied health staff) or external client stakeholders. Must have excellent organizational human relations decision-making and problem-solving capabilities as well as excellent presentation and communication skills. Must have ability and confidence to effectively function independently be a self-starter and a team player. Must have led direct reports in previous positions. Must be capable of effectively presenting to internal and external groups. Must be accountable adaptable flexible creative dependable responsible and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.

Experience with large and complex customer service domestic and global logistics or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

You must include a cover letter and a resume to be considered for this position.

DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.

Internal applicants must attach their three most recent performance appraisals to be considered for this position.

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship; Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.