Associate - Triage data surveillance specialist

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Associate Triage data surveillance specialist
Your job will involve evaluating discovery report for all medical devices distributed by our client and generating FUC (Final Universal Code). Determines if investigation is required (Tier determination). Closure of the complaint by integrating the FUC into the ETQ Database.

What will your day-to-day role involve
Responsibilities
Interaction:
Works with end customer indirect customers and internal stakeholders of the customers
Works with Ops leads and customers to design implement and drive Value Generating VG roadmaps

Activity:
The candidate will be doing a technical analysis and evaluate the outcome of the problem.
Receiving reports from field engineers technicians - they are looking at reports and determining if the problem is an issue or a non-issue from a patient safety perspective
Determine the severity of the problem and next actions.
Entering info from the service report into the digital tool (ERP) - ETQ
Make a decision and complete evaluation by classifying the issue into a tier.
They have some evaluation options (IUC - intake universal code)- e.g. Someone got hurt in the incident
Talking to the technicians who sent the reports for more details
Support the training of employees on the complaint process and regulatory requirements.
Explain complaint files during audit situations.
Reviews files for closure and completeness.
Determination if investigation is required (Tier determination)
Final evaluation & closure of Tier 3 complaint

Qualifications we seek in you!
Minimum qualifications
Bachelors Degree (Engineer or similar is preferable)
Critical thinking / decision making
Administrative duties - precision data accuracy
Communications - investigative affinity
Quality assurance background/medical device background advantageous
Potentially candidates with previous SQE or Technical support experience
Asking the right questions

Preferred Qualifications
High motivation and agility to learn new things
Ability to work under time pressure
Good professional communication skills
Relevant years of experience
Technical education and background
Previous experience as repair service technician incoming inspector or final inspector
Formal qualification in engineering preferred
Local (English Spanish Russian Czech Japanese) language skills (discovery report in local language)

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.