Summary

Job Description

Customer Insight Analyst

Location: Leeds Thorpe Park Hybrid working.

Were on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times were one of the best places to work in the UK. Why Because of the people who work here. Warm welcoming and super-talented. Its our people that make us great. We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day one youll have a voice in one of the most dynamic companies in the UK finance sector. Our new entrants tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell youll be making a difference to the lives of millions of people going through tough times.

But enough about us. Lets talk about your new role with Lowell.

As our Customer Insight Analyst you will help the marketing department understand the effectiveness and efficiency of the digital channels through both quantitative data analysis and qualitative insight. Youll contribute to the delivery of marketing initiatives and to ensure all outputs are aligned with internal client needs.

Accountabilities and Responsibilities:

• Provide initiative performance MI and insight understanding the outcome and providing recommendations
• Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness
• Understand customers needs and preferences through market research internal data and/or external products to deliver thought leading insight and improvements into marketing segmentation
• Provide Marketing MI for the Marketing department
• Provide and create insight through our customer experience software platform fitting both project and customer needs
• Provide insight (both externally and internally) into the changes within our customer base through our own or external data sources

What we need from you:

• Degree in a quantitative discipline with significant coursework in statistics econometrics or an allied field (essential)
• Direct experience of numerical programming (using e.g. Python R SAS) and database programming (using e.g. SQL Server and/or Azure SQL SAS)
• Direct experience of using customer feedback tools (Rant & Rave Medallia)
• Solid critical thinking skills intellectual curiosity ambiguity tolerance and a willingness to keep looking for better answers
• Direct experience in data visualisation (e.g. PowerBI)

A mission that gives back:

Youll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us together.

So whatever your culture gender identity religion ethnicity age neurodiversity or disability status if youre ready to help us make credit work better for all we think youll fit right in. Our people are our strength so we build strong teams thriving with diverse voices and offer benefits that can keep our people strong.

That means

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment where we will ask you to work in our Leeds office which will be based in Thorpe Park.
• Free parking when you are in the office and when working from home youll be fully equipped with everything youll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including self-development opportunities recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Ready to share in that mission

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us and help us go on to make a difference together.

Together we go further - and it starts with you. So if youre interested in adding your voice to our fantastic team of people take the first step and apply today