Customer Service Representative - Remote
Customer Service Representative - Remote
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Job Description
Remote Customer Service Representative
True Care Home Care Sacramento CA (Work from Home)
Full-Time Part-Time Flexible Hours Overtime Available
About Us:
At True Care Home Care were dedicated to improving the lives of our clients by delivering reliable compassionate in-home care across California. As a Remote Customer Service Representative youll be a vital part of our care coordination teamoffering support scheduling assistance and helpful guidance to patients and caregivers all from the comfort of your home in Sacramento.
Position Overview:
We are seeking a friendly dependable and tech-savvy individual to join our growing remote support team. Youll handle inbound and outbound communication with clients and caregivers manage schedules and ensure high-quality customer experiencesall while working remotely within the Sacramento area.
Key Responsibilities:
- Answer phone calls and respond to emails and messages from clients caregivers and partners
- Assist with appointment scheduling caregiver assignments and general inquiries
- Resolve concerns or service issues professionally and empathetically
- Accurately update client information in our database and scheduling system
- Work closely with care coordinators supervisors and field staff to ensure seamless service delivery
- Handle emergency or last-minute schedule changes as needed
- Provide administrative support such as documentation follow-up calls and reports
Qualifications:
- Must reside in or near Sacramento CA
- High school diploma or GED (some college preferred)
- 1 year of experience in customer service call center or healthcare admin
- Strong verbal and written communication skills
- Must have reliable internet quiet home workspace and a working computer
- Ability to multitask stay organized and work independently
- Experience with scheduling or CRM software is a plus
- Bilingual (Spanish Tagalog or Russian) highly desirable
Schedule & Compensation:
- Flexible scheduling part-time and full-time options
- Overtime available during peak hours or coverage needs
- Hourly pay: $23-$27/hour depending on experience
- Paid training provided
- Health insurance dental PTO (for eligible full-time staff)
- Opportunities for advancement in a mission-driven organization
Work Location:
- This is a remote/work-from-home position.
Employment Type
Full Time
