Data Operations Manager- CoStar Real Estate Manager
Data Operations Manager- CoStar Real Estate Manager
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Job Description
Job Description
Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
CoStar Real Estate Manager
CoStar Real Estate Manager is the leading platform for lease accounting lease administration and the management of portfolios transactions projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more more about CoStar Real Estate Manager.
The Manager of Data Operations leads a team that supports customer cases involving data integrations (inbound and outbound) custom reports and FTP/SFTP-based file transfer workflows. This role ensures seamless and compliant data operations especially related to financial exports such as AP AR and JE files. This role is critical in managing high-severity time-sensitive issues and in driving process improvement through data insights and collaboration with adjacent technical and business teams.
This position is based in our Atlanta GA office and is Monday through Thursday in office with the option to work remote on Friday.
Responsibilities
- Lead and mentor a team which includes a Technical Lead and additional Technical Support Specialists.
- Oversee triage and resolution of support requests related to reporting and data integrations.
- Act as an escalation point for Priority 1 incidents during and outside of business hours and more typical service escalations assisting with customer-facing situations as required.
- Collaborate with teams including Customer Success Sales Existing Customer Delivery and Consulting Dev.
- Monitor case trends and operational metrics using tools such as Salesforce Pendo and LogRocket.
- Drive continuous improvement in processes and documentation.
- Maintain up-to-date knowledge of SQL Server FTP protocols and integration architecture.
- Ensure compliance with internal SLAs and case handling best practices as well as propose and monitor KPIs specific to data operations and specific technical case reduction strategies.
Basic Qualifications
- Bachelors Degree required from an accredited not for profit university or college.
- 5 years of technical support or service operations experience preferably in SaaS or data-focused roles.
- 2 years managing technical support teams.
- Familiarity with SQL FTP/SFTP and data integration workflows.
- Strong analytical organizational and communication skills.
- Ability to analyze trends and drive operational change.
- A track record of commitment to prior employers.
Preferred Qualifications And Skills
- Experience with Salesforce Service Cloud Pendo LogRocket and PagerDuty.
- Understanding of financial data exports (AP AR GL JE).
- Comfortable using Microsoft Office 365 and collaboration tools.
Whats in it for You
When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life legal and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
- Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
- Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However please note that CoStar Group is not able to provide visa sponsorship for this position.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Required Experience:
Manager
Employment Type
Full-Time
