Product Operations Specialist
Product Operations Specialist
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$ 120785 - 163415
1 Vacancy
Job Description
Biotechnology is rewriting life as we know it from the medicines we take to the crops we grow the materials we wear and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchlings mission is to unlock the power of biotechnology. The worlds most innovative biotech companies use Benchlings R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Were looking for a Product Operations Specialist who is excited to be at the forefront of AI-powered productivity and passionate about making teams faster and more effective.
In this role youll eliminate toil automate the obvious and deliver smart pragmatic solutions that enable our product engineering and design teams to focus on delivering value for customers. Youll help evolve how we build software by designing lightweight useful processes and automating the work nobody wants to do more than once.
Youll support the full Build organization partnering closely with teams across Applications and Platform. Youll also help facilitate the Build Council our forum for aligning product development practices and ensure that the systems documents and processes we rely on stay nimble and up to date.
This role is ideal for someone who might otherwise be a solutions consultant internal tools engineer or technical program manager but is drawn to service-oriented behind-the-scenes impact within a collaborative product org. Youll combine systems-thinking with hands-on execution using tools like Jira Slack Airtable Confluence and emerging AI assistants and automations.
RESPONSIBILITIES
- Build and own automations across Airtable Slack Jira and other systems: Design systems that reduce repetitive work and improve coordination. Automate alerts syncs updates and key rituals using no-code tools native automation features and AI assistants.
- Own Airtable as our current product operations platform: Manage structure automation and usability of our Airtable bases for product feedback planning and reporting. Ensure clean data smooth workflows and scalable usage across teams.
- Service-Minded Partner: Be a trusted operational partner to engineering leaders product managers and designers. Approach challenges with empathy and pragmatism.
- Jira & Confluence Configuration: Own and evolve the planning infrastructure that powers Benchlings software development lifecycle from dashboards and custom fields to automation rules and integrations.
- Build Council Enablement: Support the cross-functional team that steers our product development practices. Help keep systems documentation and people aligned as we grow.
- Data-Driven Insights: Build lightweight dashboards and tracking systems that illuminate bottlenecks trends and opportunities to improve how we build.
- Process Design & Documentation: Maintain clear audit-ready references for product lifecycle stages team rituals and enablement resources. Be the source of truth for how we work.
- Partner with compliance stakeholders: Work with Security and GxP teams to ensure that tooling and documentation practices meet compliance requirements and support audit readiness.
QUALIFICATIONS
- Have 2 to 4 years of experience in product operations internal tools or a PMO role supporting software teams
- Are fluent in Airtable including automations syncs base design and interfaces
- Can set up Slack workflows connect Jira to other tools and automate common internal tasks
- Are comfortable writing basic SQL and using Mode or Snowflake for operational dashboards
- Love finding and fixing inefficiencies using AI automation and thoughtful tooling
- Work independently follow through reliably and take pride in making internal systems run smoothly
- Communicate clearly document well and bring a helpful service-oriented approach to your work
Nice to Have
- Experience in enterprise SaaS or life sciences
- Familiarity with GxP and software compliance requirements
Exposure to managing product feedback systems or supporting go-to-market readiness - Comfort evolving tooling and process infrastructure as company needs grow
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday Tuesday and Thursday).
SALARY RANGE
Benchling takes a market-based approach to pay. The candidates starting pay will be determined based on job-related skills experience qualifications interview performance and work location. For this role the base salary range is$120785 to $163415
- Competitive total rewards package
- Broad range of medical dental and vision plans for employees and their dependents
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- 401(k) Employer Match
- Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
- Mental health benefits including therapy and coaching for employees and their dependents
- Monthly Wellness stipend
- Learning and development stipend
- Generous and flexible vacation
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
#LI-Hybrid
#BI-Hybrid
#EN1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences.
We are an equal opportunity employer. That means we dont discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable federal state and local law including but not limited to the San Francisco Fair Chance Ordinance.
Please be aware that Benchling will never request personal information payment or sensitive details outside of Greenhouse or via email. All official communications will come from an @ email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy please reach out to us at to verify the communication.
Required Experience:
Unclear Seniority
Employment Type
Full Time
