Student Services Advisor - Truro Campus

What you will be doing

As a Student Services Advisor reporting to the Manager Student Services you will be helping students make decisions solve problems and meet goals that maximize their college experience. You will:

• Work to engage and support a caseload of students - including prospective transitioning-in current and transitioning-out students.
• Participate in events activities and interactions that support student growth and engagement.
• Assist students with program selection and information on the application process.
• Help students learn and make informed decisions regarding college policies and procedures.
• Assist students in planning how to meet financial commitments of college and navigating the bursary and scholarship opportunities.
• Meet with students to respond to questions or to provide supports to students facing challenges and make referrals to relevant community services when appropriate.
• Refer students to internal learning disability and counselling supports.

You will be a member of campus and provincial Student Services and Advising teams which provide a continuum of integrated services and opportunities to students. You will initiate and build partnerships with Academic Chairs and faculty in order to cooperatively provide services tailored to the unique needs and opportunities of students and programs.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is an undergraduate degree.
• You have a minimum of three years (full time equivalent) of recent and relevant occupational experience in student services or supporting adults in personal academic and/or career development.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite E-mail and Peoplesoft.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience
• You have experience in training/facilitation preparation delivery and evaluation.
• You have experience supporting/providing service to students and prospective students

Relevant Skills and Knowledge:

• You demonstrate a commitment to inclusion diversity equity accessibility and anti-racism
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You are known for your problem solving and critical thinking skills
• You are a strong communicator
• You possess excellent coordination skills specifically related to coordinating services work events logistics student events etc.
• You have proven records and information management skills.
• You have strong project management skills in areas of student support.
• You demonstrate a strong commitment to excellence in service to students.
• You are dedicated to life-long learning.
• You show a strong commitment to community involvement such as interacting with community organizations.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons Black/African Nova Scotians members of racially visible communities persons with disabilities persons of a minority sexual orientation gender identity and/or expression and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into five campus regions and three stand-alone campuses. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCCs commitment to accessible high-quality education across the province.

• Eastern Region: Includes Pictou Campus Strait Area Campus and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus Cumberland Campus and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg Shelburne Burridge Campuses and Digby Learning Centre
• Valley Region: Includes Kingstec Campus Annapolis Valley Campus and the Centre of Geographic Sciences (COGS)

Stand-Alone Campuses:

• Ivany Campus
• Sydney Waterfront Campus
• eCampus

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process please follow this link.

As a condition of employment Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.

NSCC is committed to the full inclusion of all applicants. As part of this commitment NSCC will ensure that applicants are provided reasonable accommodations as required. If accommodation is needed to participate in the job application process please contact Nikki Berrigan HR Generalist at emailprotected. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately we can not accept late or paper applications.