Drug and Alcohol Case Management Specialist

Drug and Alcohol Case Management Specialist

Location: Pittsburgh PA
Job Type: Full-Time (40.00 hours per week)
Salary: Competitive; commensurate with experience
Department: Human Services Administration Organization (HSAO)

About Us

At Human Services Administration Organization (HSAO) we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health drug and alcohol services justice-related programs and community support. We believe in fostering recovery resilience and full inclusion in the community through collaborative person-centered care.

Position Overview

Adult D&A Case Management is a voluntary service designed to assist individuals in Allegheny County who have community-based needs and who also self-identify as having substance related struggles. Individuals can self-refer or be referred by any ancillary support they may also be engaging with. Once referred individuals are screened and assessed to establish a psychosocial understanding of what their potential needs may be. As part of that comprehensive intake individuals are also given the opportunity to develop a recovery plan with their case manager that outlines self-identified goals and the path by which they hope to accomplish them. From there case managers will utilize harm reduction principles to support people through treatment processes through court proceedings in their pursuit of acquiring non-treatment related supports or even just in obtaining basic essential items. As part of this Case Managers are tasked with muti-disciplinary cross system collaboration so that those who are being served are linked with all available resources in addition to having a solution focused experience with our services.

Key Responsibilities

Client Support and Case Management

• Serve as the primary contact and advocate for individuals and families ensuring that services align with their needs and goals.

• Develop individualized service plans based on assessments and update them regularly to reflect progress and evolving needs.

• Provide face-to-face support to clients meeting at least once per month or as needed.

• Coordinate with behavioral health providers ensuring access to mental health drug and alcohol services and other community supports.

• Assist clients in navigating other county systems including housing benefit coordination court proceedings probation/parole requirements and treatment services.

Collaboration and Advocacy

• Facilitate interdisciplinary team meetings with stakeholders including families healthcare providers probation officers when appropriate and any other entities who may be a part of someones larger treatment team.

• Actively advocate for clients access to needed resources and provide feedback to address systemic barriers.

• Collaborate with treatment providers and other community partners to develop discharge plans and post-release services.

• Serve as a liaison between clients providers and systems ensuring smooth communication and care coordination.

Documentation and Compliance

• Maintain accurate records of interactions including service plans case notes and assessments in electronic health records.

• Ensure compliance with HIPAA and other confidentiality policies.

• Participate in program audits and quality reviews to ensure that services meet agency and regulatory standards.

Training and Development

• Participate in ongoing training to stay current with best practices in mental health substance use and criminal justice services.

• Offer support and mentorship to new staff fostering a collaborative learning environment.

Required Skills and Qualifications

• Bachelors Degree in Social Work Psychology Education Nursing Criminal Justice or a related field (Masters Degree preferred).

• Two years of experience in case management behavioral health or a related field (or equivalent experience in behavioral health settings).

• Knowledge of mental health and addiction treatment principles.

• Strong organizational skills with the ability to manage a caseload and deadlines.

• Exceptional communication and interpersonal skills with cultural competence to work effectively with diverse populations.

• Ability to work independently and collaboratively within a team-oriented environment.

Additional Requirements

• Act 33 Act 34 and FBI Clearances (required upon hire).

• Valid Pennsylvania drivers license and access to a personal vehicle with current insurance coverage.

• Be in possession of or willing to pursue a Certified Allied Addictions Professional credential or other similar state certification. If an applicant does not already hold a credential then pursuance of one is agency supported.

Work Conditions and Benefits

• Full-time position with a flexible hybrid work model including remote administrative tasks.

• Mileage and parking reimbursement for fieldwork.

• Competitive salary and benefits including medical dental and vision insurance.

• Access to student loan repayment programs through the Behavioral Health Fellows Program.

• Paid time off (PTO) holidays and a retirement savings plan.

Why Join Us

At HSAO youll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach youll have the opportunity to work alongside community partners make a real impact and grow professionally.