Spanish Customer Support in Porto
Spanish Customer Support in Porto
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1 Vacancy
Job Description
Kickstart Your Career in Tech Support Assist Users Around the Globe!
Be part of a collaborative fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If youre a clear communicator who enjoys helping others and thrives in dynamic environments this is your chance to support users of innovative digital productsexclusively via chat and email no phone calls required!
Role Overview:
As a Customer Support Specialist youll play a central role in delivering smooth high-quality assistance to a worldwide user base. Youll guide customers resolve issues and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes is committed to customer satisfaction and wants to grow in a supportive fast-paced setting.
Key Responsibilities:
- Handle customer inquiries through email and chat only providing prompt courteous and clear responses
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Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed
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Consistently meet quality and performance targets including SLA requirements
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Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments
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Approach each case with empathy and a solution-focused mindset
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Contribute ideas to improve workflows and help foster a culture of continuous improvement
Requirements:
- Proficiency in Spanish (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical leadership and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
Employment Type
Full Time
