Team Lead - Financial CS BPO - Taguig
Team Lead - Financial CS BPO - Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for three team leads who can start working on August 18 2025 in BGC Taguig.
* We will only process candidates that can start by Monday August 18 2025 only
* Candidates should be living within the 15 km radius of BGC.
General Knowledge & Skills:
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach mentor motivate and interact with people
- Excellent verbal and written communications
- Strong decision-making and analytical ability
- Demonstrate patience passion for problem solving ability to use knowledge bases and tools
Key requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course or equivalent experience
- A minimum of 3 years in the role of a team leader is required. MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
- Amenable to working in shifting schedules.
- Amenable to working ONSITE (TAGUIG).
- Able to start ASAP
Job Responsibilities:
- Effectively manage teams including tasks such as resource planning career planning performance management attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements.
- Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes team and individual targets
- Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects
Employment Type
Full Time
