IT Apps Support Associate
IT Apps Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FILINVEST COMPANY: CORPORATE TECHNOLOGIES INC.
JOB SUMMARY:
The Associate IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out optimizing software application performance installing updates and performing debugging procedures. He/She responds to technical problems that occur abruptly and require immediate solutions.
DUTIES AND RESPONSIBILITIES:
1. Provides Implementation/Roll-out Support
- Provide support in delivering the system into production via established changed management/version control processes
- Provide support to users during system roll-out.
- Adheres to group standards and drives compliance across the group.
2. Provide Maintenance Support
- Prioritize and resolve day-to-day system issues and client requests according to standard processes
- Provide alternative solution or workaround as needed
- Monitor and manage SLAs
- Initiate service improvement actions.
- Effectively manage client expectations and escalate where appropriate.
- Escalates Very High (VH) failures and severe performance issues and endeavors resolution of critical issues.
EDUCATIONAL ATTAINMENT
College degree preferably in Computer Science Computer Engineering BS Information Technology (or related 4-year course)
WORK EXPERIENCE
- Minimum of 1-year experience supporting application systems.
- Minimum of 1-year experience in and MS SQL/MySQL..
- Experience in one or more of the following technologies will be an advantage: HTMLS Cascading style sheet (CSS) Adobe ColdFusion 10 Delphi Programming Language Java/PHP Scripting.
- Exposure to delivering enterprise level business wide support services
Employment Type
Full Time
