Italian Customer Service
Italian Customer Service
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Job Description
Location: remote in Greece
Language Requirements: Italian (C2) English (C1)
Compensation:
Monthly gross salary: 1100 EUR per 14 months
Monthly Performance Bonus: Up to 10% based on performance metrics
Schedule: 8 hours per day with a 1-hour lunch break 5 days per week from Monday to Sunday 09:00-23:00 (Shift rotation applies)
Fully Paid Training: 2 Weeks
Benefits:
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity
Joining Deadline: 25/11/2024
Relocation Package:
2 weeks of hotel accommodation
Flight ticket (within the EU)
Airport Pickup
Real Estate Agency fee
Free accommodation or extra accommodation bonus throughout the entire employment period
Hiring Process:
Clients application review
Language online tests
Clients interview
We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist you will be the first point of contact for our Italian-speaking customers providing exceptional service and resolving inquiries via phone email and chat.
Key Responsibilities:
Handle inbound customer inquiries and issues in a professional and timely manner.
Ensure customer satisfaction through effective communication and problem-solving skills.
Document all interactions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex issues.
Meet individual and team performance targets.
Required Skills and Qualifications:
Fluency in Italian (C2 level) and proficiency in English (C1 level).
Proven experience in telesales or customer acquisition roles preferred.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong negotiation and persuasion skills.
Application Instructions: To apply please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application!
Employment Type
Full Time
