VP Transformation - Team X Experience Centers

VP Transformation

Permanent

Reports to: Global Capabilities Lead Team X

Hybrid Policy: 3 days in the office 2 days remote

London

WHO WE ARE

We are RAPP world leaders in activating growth with precision and empathy at scale.

As a global next-generation precision marketing agency we leverage data creativity technology and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviours and aspirations.

We foster an inclusive workplace that emphasises personal well-being.

ABOUT TEAM X

Team X is the Omnicom global agency for Mercedes-Benz. Now in its 4^th year It brings together people and capabilities from across Omnicom into a single agency team committed to deliver a transformative and future facing marketing operating model.

THE ROLE

This is a pivotal leadership role at the heart of our revolutionary marketing model for Mercedes-Benz. As part of this model we have established two nearshore Experience Centers run as a close partnership between Team X and Mercedes-Benz. These centers staffed by a blend of agency and client personnel provide a comprehensive suite of marketing services to Mercedes-Benz country marketing teams globally.

The VP Transformation will be the primary driver of the Experience Centers success evolution and integration. You will be responsible for leading this critical transformational project ensuring the centers deliver best-in-class data-driven marketing solutions that redefine whats possible for the Mercedes-Benz brand.

Key responsibilities include:

• Leading the overall strategy governance and operational excellence in the Experience Centers offices.
• Defining and optimizing the end-to-end global processes for how the Experience Centers deliver marketing services to the various country teams establishing standard SLAs and ensuring absolute clarity on roles and responsibilities.
• Developing delivering and leading a global governance program designed around key success metrics to ensure consistent high-quality output and service from the Experience Centers.
• Acting as the key liaison between the Experience Centers global discipline leads (e.g. Website Creative Media) and regional leadership to ensure seamless collaboration and integration.
• Working closely with the integrated agency and client teams within the Experience Centers to foster a unified culture deliver best practices and support their continued operational transition and growth.
• Championing an innovation agenda within the centers fostering a test and learn environment that constantly challenges the status quo and delivers cutting-edge solutions.
• Identifying and developing growth opportunities for the Experience Centers building the business case to expand their scope and capabilities.
• Cultivating strong relationships with key Mercedes-Benz stakeholders to promote the value and programs of the Experience Center model across the clients global network.

THE OPPORTUNITY

• High-Impact Transformation: This isnt a maintenance role. Its a chance to lead a significant high-profile transformation for one of the worlds most prestigious brands.
• Innovative Model: The candidate will be at the forefront of a new agency-client partnership model shaping the future of marketing delivery.
• Global Scope: The role has a truly global remit offering exposure to diverse markets and challenges.
• Ownership & Autonomy: This individual will be empowered to shape the strategy and future of the Experience Centers.

ROLE REQUIREMENTS

• 10 years of experience in Digital Marketing with a strong background in project management client leadership and large-scale campaign/service operations.
• Proven experience managing or leading nearshore/offshore teams shared service centers or centers of excellence in a marketing or agency context.
• Proven experience transforming a clients way of working resulting in greater effectiveness and efficiency.
• Experience working in large complex organizations with a wide network of stakeholders with a demonstrated ability to manage and aggregate expertise from multiple sources.
• A history of working with major global brands to develop and evolve their digital marketing operations and service delivery models.
• Experience managing integrated teams comprised of both agency and client staff fostering a collaborative and unified environment.
• A profound understanding of digital marketing strategy with the ability to develop a clear vision for the Experience Centers and guide it through to implementation.
• Familiarity and practical experience with agile working methodologies.

We are RAPP. And we cant wait to meet you.