HR Advisor

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Were on the hunt for a driven HR Advisor whos ready to jump in make a difference and bring fresh energy to our supportive team.

In this pivotal role youll deliver high-quality centralised support to our HR Business Partners Head of HR and teams across the business playing a key role in how we manage support and empower our people.

Youll be the trusted source for consistent and compliant HR advice championing fair policies effective people management and smooth processes across the organisation with a strong record in managing ER cases (disciplinary grievance absence performance). Collaboration is at the core of what we do and your ability to engage stakeholders and work closely with colleagues will help drive positive outcomes and bring HR strategies and projects to life.

Core skills were looking for to succeed in the role:

HR Expertise: Youll bring solid generalist HR experience with a strong background in employee relations and case management. A CIPD Level 3 qualification (or higher) would be a bonusbut its not essential.

Communication & Influence: Youll have excellent written and verbal communication skills and feel confident engaging with stakeholders at all levels to build trust and drive meaningful outcomes.

Organisation & Detail: Youll know how to prioritise stay organised and juggle multiple tasks. With a sharp eye for detail youll spot the small things that make a big difference.

Teamwork & Initiative: Youre a collaborative team player with a proactive mindset ready to roll up your sleeves bring the energy and support wherever its needed.

Tech Savvy: Youre comfortable using MS Office especially Excel and PowerPoint to present data and ideas in a clear compelling way. Youll have experience using Workday or another HRIS system.

Problem Solving & Customer Focus: Youre a logical thinker who thrives on solving challenges and youre passionate about delivering great service with a people-first approach.

Were big on flexible working. Youll primarily work from home with one day a week in the office either in Haywards Heath West Sussex or Salford Quays Manchester. Prefer more time on-site Thats totally fine too.

Whats involved:

• Youll provide centralised expert advice and guidance to managers on a wide range of employee relations matters - including disciplinary grievance capability absence and occupational health referrals. Ensuring fairness and alignment with employment law and company policies.
• Youll deliver centralised HR support across the business pillars maintaining consistency in approach and collaborating closely with the People Services Team HR Business Partners at all levels and the Head of HR.
• Youll develop trusted relationships with stakeholders across the business to provide HR advice support and coaching to managers on general HR queries policies and people related matters.
• Youll attend and support formal hearings (disciplinary grievance capability) as the HR representative ensuring due process is followed and outcomes are documented appropriately.
• Youll contribute to HR related projects and initiatives in line with the wider HR and People Strategies.
• Youll own and manage a caseload of employee relations cases ensuring timely resolution and appropriate documentation. Provide timely updates on progress to relevant HR teams - including risks and outcomes to ensure consistency and informed decision making.
• Youll support organisational change activity including restructures role design and redundancy preparing supporting documentation and guiding managers and employees through each stage.
• Youll support the annual appraisal and pay review process.
• Youll support and advise with the family friendly policies including Maternity Paternity Adoption and Shared Parental Leave.
• Youll contribute and support the team review and continuous improvement of HR policies procedures and templates ensuring alignment with current legislation and best practice.
• Youll support recruitment activity where required including advising on internal transfers secondments and participating in interview processes if required.
• Youll prepare reports and analyse HR data to identify trends risks and opportunities for improvement as required escalate findings to the HR Business Partners or Head of HR as appropriate.
• Youll provide training and coaching to managers on HR policies and best practice people management building confidence and capability in handling employee matters effectively as required.
• Youll advise on contractual variations and ensure all changes are handled in line with policy and employment law escalating complex cases where required.
• Youll manage and update ER case records on Workday (HRIS) system ensuring accuracy confidentiality and compliance.
• Youll support annual audits and compliance reviews by providing accurate HR data documentation and insights to ensure alignment with regulatory and organisational requirements.
• Youll comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times.
• Youll ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations at all times.

Qualifications

• CIPD Level 3 or above advantageous but not essential
• Ongoing commitment to professional development in HR and employment law.

Experience

• Strong generalist HR experience in a centralised HR function or shared service model.
• Proven track record in managing ER cases (disciplinary grievance absence performance).
• Experience supporting organisational change (e.g. restructures redundancies).
• Skilled in HR project co-ordination and delivering policy/process improvements.
• Comfortable working with HR systems and case management tools.
• Confident in analysing HR data and producing insight-driven reports.
• Previous experience in Financial Services or regulated environments is a plus.

Skills

• Excellent communication and stakeholder engagement skills.
• Strong organisation prioritisation and attention to detail.
• Collaborative team player with a proactive mindset.
• Confident with MS Office especially Excel and PowerPoint.
• Problem-solver with a logical customer-focused approach.

Knowledge

• Solid understanding of UK employment law and HR policies.
• Understanding of how HR supports business strategy.

Behaviours

• A strong team player with a collaborative approach.
• Self-motivated with a proactive can-do attitude.
• Takes ownership and delivers results with minimal supervision.
• Adaptable and resilient in a fast-paced environment.
• Attention to detail and commitment to high-quality outcomes.
• Embraces continuous improvement and change.
• Aligned with company values and committed to supporting business goals.

If youre passionate about people and want to make a meaningful impact wed love to hear from you. Apply now and help shape what comes next.

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.