Senior Relationship Manager, Hedge Fund Services
Senior Relationship Manager, Hedge Fund Services
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$ 95600 - 162400
1 Vacancy
Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Job Description
Northern Trust Hedge Fund Services (NTHFS) partners with some of the most sophisticated alternative asset managers in the world. The Relationship Manager (RM) is instrumental to ensuring the ongoing success of NTHFS client relationships. The RM is primarily responsible for managing both external (client) and internal (shared service) relationships. On a daily basis the RM should exhibit an excellent working knowledge of NTHFS and NT to assist clients and ensure we are demonstrating service excellence throughout the business and across the bank. The RM must be able to work in a fast-paced environment and to manage multiple projects and clients simultaneously both independently and as part of a team.
Major Duties
- Manage both internal and external relationships by developing a deep working relationship with Shared Services teams and clients at all levels.
- Ensure overall client satisfaction by facilitating efforts of service team coordinating resources to ensure timely delivery and issue-resolution and effectively communicating client concerns/needs to partners.
- Partner with Shared Service teams to continuously optimize support structure for client servicing.
- Understand the services and terms outlined in the Professional Services Agreement and manage client expectations at all times.
- Coordinate and facilitate investor and client due diligence sessions (in-person via phone or in writing).
- Develop a deep understanding of clients business front-to-back objectives goals and market challenges.
- Cultivate strong working relationships with client C-suite leaders. Demonstrate ability to add value by anticipating possible solutions and partnering with client to implement.
- Coordinate Client Service Reviews (4 times per year) and subsequent reporting to NTHFS senior management.
- Cross-sell bank products/services and participate in development of solutions to client needs coordinates presentations brings in experts when appropriate ensure smooth delivery of new services and communicate emerging needs.
- Own client P&L and manage client profitability understand competitive environment develop pricing strategies and works with team to enhance profitability. Proactively manage re-pricing as needed.
- Act as subject area expert provides comprehensive in-depth consulting and leadership to team and partners at a high technical level in any specific area (ex. Operations accounting investor services)
- Be a Champion for the we mindset and a virtual leader and mentor across the business and the bank.
- Identify complex business and operational problems and provide solutions to drive continuous improvement in quality of service deliverables and internal efficiency
- Operate independently; demonstrate in-depth knowledge of business unit / function.
- Coordinate and manage client training on technology and tools.
- Act as a point of escalation to the client and shared service teams. Manage difficult conversations and escalations (both internal and external) as needed.
Knowledge/Skills
- Experience within middle office fund administration prime brokerage asset management or consulting
- Superb organizational skills with the ability to multi-task and at the same time meet client needs
- Exceptional presentation skills in formal and informal environments small and large groups
- Excellent grammar written and oral communication skills
- Adaptive flexible style with the ability to work in a dynamic fast-paced environment
- Strong decision-making abilities impeccable integrity and the ability to present technical and strategic information in a clear & effective manner
- Expertise in one or more asset classes and roles and familiarity with operations treasury trading accounting and the alternatives space overall
- Passion for learning self-starter and strong technology skills
- Bachelors degree in Finance Accounting or related discipline; Masters degree a plus
Salary Range:
$95600 - 162400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Manager
Employment Type
Full-Time
