Global Operations Manager
Global Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Set up and Shift Schedule: Flexible schedule
Location: McKinley West
Requirements: Minimum of 4 years of experience
Responsibilities:
- Client Escalation & Communication: Act as the single point of contact for all client escalations and communications related to global operations delivery.
- Global Performance Oversight: Support and collaborate closely with local leaders worldwide to ensure all Key Performance Indicators (KPIs) are consistently met and exceeded.
- Unified Client Voice: Drive and maintain a cohesive one global team communication strategy towards the client ensuring clarity consistency and a unified front.
- Partnership Management: Foster strong collaborative partnerships with both internal stakeholders and external clients to achieve shared goals.
- Proactive Project & Process Enhancement: Identify develop and implement proactive projects and process enhancements to optimize global operationsimprove efficiency and reduce costs.
- Strategic Alignment: Align site strategies and operational structures across all global locations to ensure consistency in performance quality and client experience.
- Exceptional Communication: Superior verbal and written communication skills with the ability to articulate complex information clearly and concisely to diverse audiences including senior leadership and clients.
- Strategic Thinking: Proven ability to develop and execute strategic operational plans that align with business objectives and client needs.
- Problem-Solving: Strong analytical and problem-solving skills with a track record of resolving complex operational challenges effectively and efficiently.
- Leadership & Influence: Demonstrated ability to lead mentor and motivate global teams influencing outcomes without direct authority.
- Client Relationship Management: Expert-level client-facing skills including conflict resolution negotiation and building long-term trust-based relationships.
- Process Improvement: Solid understanding of process improvement methodologies (e.g. Lean Six Sigma) and their practical application in a global operational context.
- Adaptability: Ability to thrive in a fast-paced dynamic global environment and adapt to evolving business needs and client demands.
Employment Type
Full Time
