Senior Manager / Head of E-Commerce
Senior Manager / Head of E-Commerce
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Job Description
King Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions for financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.
Senior Manager / Head of E-Commerce FMCG Nutrition Supplement Healthcare
The Company is a well-established Hong Kong-based leader in the pharmaceutical / nutrition / supplement / healthcare sectors renowned for its commitment to quality innovation and expertise. With a strong presence in regulated markets the firm delivers high-quality products and services to a diverse customer base including retail consumers healthcare professionals and institutional partners.
Amid rapid growth and the increasing importance of digital channels the company is seeking a strategic and dynamic Senior Manager / Head of E-Commerce to lead its e-commerce operations in the Hong Kong market. This leadership role will be instrumental in driving the companys online sales strategy enhancing digital presence and transforming the e-commerce platform to support business growth in a competitive and regulated landscape. Reporting directly to the General Manager you will lead a team of 4 to 5 e-commerce professionals ensuring alignment with corporate goals optimizing customer experience and fostering innovation in a dynamic digital environment.
Responsibilities
Develop and execute a comprehensive e-commerce strategy prioritizing online sales growth customer acquisition and retention to align with business scalability and objectives in the Hong Kong market.
Oversee daily e-commerce operations including website management online merchandising digital marketing payment systems and customer service ensuring seamless performance and an exceptional user experience.
Lead initiatives to enhance the companys e-commerce platform leveraging data analytics UX/UI improvements and emerging technologies to drive engagement and conversions.
Establish and maintain e-commerce policies governance and documentation to ensure compliance with Hong Kong regulations data protection standards and industry best practices.
Collaborate cross-functionally with the General Manager marketing IT and supply chain teams to assess digital needs and implement innovative cost-effective solutions that support business objectives.
Stay abreast of digital trends e-commerce technologies and regulatory updates to maintain a competitive and compliant online presence in Hong Kong.
Lead and mentor a team of four to five e-commerce professionals fostering professional growth setting clear goals and driving high standards of performance with a strategic results-oriented approach.
Act as the lead point of contact for e-commerce matters during audits compliance reviews and regulatory interactions.
Participate in ad-hoc assignments to support the companys broader business objectives including omnichannel integration and digital transformation.
Qualifications
Bachelors degree in Business Administration Marketing E-Commerce or a related discipline; Masters degree strongly preferred.
10 years of experience in e-commerce or digital retail roles with at least 5 years at a managerial level preferably within pharmaceuticals retail manufacturing or FMCG industries.
Proven expertise in driving e-commerce growth with a track record of transforming online platforms and achieving significant sales milestones in the Hong Kong market.
Strong knowledge of e-commerce platforms digital marketing analytics tools (e.g. Google Analytics) and regulatory requirements in Hong Kong.
Demonstrated ability to deliver seamless compliant and customer-centric e-commerce operations in a dynamic regulated environment.
Strategic and firm leadership style capable of driving innovation resetting expectations and leading digital transformation initiatives.
Proven experience managing e-commerce projects stakeholder communications and cross-functional collaboration with direct reporting to senior management.
Professional certifications such as Certified E-Commerce Consultant (CEC) or similar are highly valued.
Exceptional leadership communication and problem-solving skills with a hands-on collaborative yet results-driven approach.
Strong analytical skills detail-oriented and able to multitask while meeting tight deadlines in a fast-paced environment.
Proficiency in spoken and written English and Chinese; strong computer skills including familiarity with e-commerce and CRM systems.
Candidates with less experience may be considered for a Senior E-Commerce Manager role.
Apply / Refer a Friend
Interested parties please send your CV / LinkedIn profile to Scarlett Chan at or apply directly.
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Please note that only shortlisted applicants will be contacted.
Employment Type
Full Time
