Senior Customer Success Manager, Enterprise
Senior Customer Success Manager, Enterprise
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join us to do the best work of your career solving meaningful problems with remarkable teams.
Greenhouse is looking for a Senior Customer Success Manager to join our team!
Greenhouse is the worlds fastest-growing enterprise talent acquisition suite - and our Customer Success team is a key driver of that growth. We are strategic partners to our customers helping them drive and adopt talent acquisition and recruiting best practices within their organisations.
Youll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the post-implementation customer journey.
Who will love this job
- A project manager you thrive on working with a team of cross-functional partners (Account Management Technical Support Professional Services Product Customer Marketing) through key engagements and customer achievements
- An educator youre a coach to customers on structured hiring practices workflows and Greenhouses product suite
- A technical specialist you have a strong desire to learn and share knowledge with key contacts and end-users
- A collaborator you will partner closely with our internal sales team to help customers through initial buying expansion and renewal processes
- An entrepreneur youre excited to manage a book of business like your own company continuously elevating processes philosophies and methodologies
What youll do
- Manage a book of customers of Enterprise customers in the UK & Ireland
- Be a hiring coach and strategic partner to our customers
- Establish relationships high and wide throughout our customers organisations
- Communicate critical customer concerns and opportunities internally
- Identify upsell opportunities and work with Account Management to renew customer contracts
You should have
- 3 years of experience in an Enterprise customer-facing role across Customer Success and/or Account Management
- Experience collaborating with a large cross-functional account team
- Background in SaaS a plus
Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.
The anticipated closing date for applications is August 19th 2025
#LI-SD1
Who we are
At Greenhouse we live by our mission through using our own product to help us hire the right person for the job every time. We are a remote-first company and have shared office spaces in New York City and Ireland and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program thats committed to providing actionable feedback and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. Were proud to have built an award-winning culture thats been recognized as Fortunes Best Places to Work and Inc.s Best Workplaces multiple years in a row.
Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process reach out to
Emails about job opportunities at Greenhouse Software are only offered by employees with @ email addresses. See this page on our website if you suspect a phishing scam.
Required Experience:
Manager
Employment Type
Full Time
