Property Operations/Facilities Coordinator - Hotel Del Coronado
Property Operations/Facilities Coordinator - Hotel Del Coronado
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Job Description
The iconic Hotel del Coronadois looking for a Property Operations / Facilities Coordinatorto join the team!
Join one of the last surviving wooden Victorian beach resorts in the world and after a$400M renovationand expansion the resort is more stunning than on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and in-room dining.
- Classification:Full-Time
- Shift:AM and PM availability required must have availability to work weekends weekdays and holidays.
- Pay Rate:The hourly range for this position is $24 to $28 per hour plus full-time benefits
Want to learn moreHotel WebsiteFacebookInstagramPinterest
What I will be doing
The HotSOS Coordinator plays a critical role in ensuring timely effective and guest-focused service delivery by managing and monitoring the hotels HotSOS (Hotel Service Optimization System). This position is responsible for tracking service tickets assigning tasks to the appropriate departments following up on completion and closing out service requests. The Coordinator acts as a liaison between departments to ensure seamless communication and task execution contributing to operational efficiency and guest satisfaction.
Monitor the HotSOS dashboard for incoming service tickets in real time.
Assign and dispatch tickets to the appropriate departments or team members based on priority and type of request.
Ensure timely follow-up on open tickets and escalate delays or unresolved issues to the appropriate manager.
Close out completed tickets and ensure proper documentation and notes are entered.
Communicate and coordinate tasks with Housekeeping Engineering Front Office and other departments to ensure prompt resolution.
Analyze recurring issues and trends to support process improvement initiatives.
Provide regular reports on ticket volume response times and resolution status to management.
Assist with training staff on proper use of the HotSOS system if needed.
Serve as the system super user and liaise with the vendor or IT team for troubleshooting and updates.
Maintain a professional and responsive approach to internal and guest-related service requests.
Other duties as assigned.
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits-Hilton is proud to have an award-winning workplace culture ranking#2 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportiveparental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
Required Experience:
IC
Employment Type
Full-Time
