Practice Manager Medical Group - Surgical Specialties

• Position: Practice Manager Medical Group - Surgical Specialties (General Surgery Thoracic Surgery Gyne Oncology Urology and Vein Clinic)
• Location: Arlington Heights IL
• Full time/Part time: Full Time 40 hours/week
• Hours: Day shift Monday-Friday

What you will do:

• Oversees the daily operations of the assigned site(s) including the management of reception functions- scheduling patient appointments facilitating the referral process insurance verification medical records administration and compliance with all billing protocols. Oversight of all clinical staff related activities in conjunction with Clinical Supervisor ( if applicable) and Physicians. Determines staffing levels based on patient care needs patient flow procedures scheduled staff skills mix clinic needs customer satisfaction and productivity benchmarks. Develops a staffing schedule for provision of care within the budget established for the practice.
• Develops and demonstrates expertise with the EMR conjunction with the Physicians develops and optimizes physician templates for appropriate patient scheduling. Coordinates effective use of the building and rooms for maximum patient throughput. Monitors and manages telephone systems and staff response times. Completes monthly operational dashboard for identification and execution of operational improvements. Supports and executes policies and procedures.
• Establishes strong leadership and credibility at the site(s) by modeling behaviors that demonstrate service excellence to build a partnership between staff physicians patients and their families and ancillary NCH departments. Facilitates cooperative working relations ship between site staff Physicians all other Medical Group and ancillary Northwest Community Healthcare departments. Collaborates with the Director Physicians and site staff using open dialogue to identify and resolve customer service issues and complaints through the use of appropriate communication techniques. Responsible for optimizing staff roles and productivity to meet all site performance expectations and patient experience goals.
• Oversees management of the site(s) financial and capital budget administration. Assists in the development of the annual site(s) budget. Evaluates specifies and recommends equipment for the site(s). Manages sites ongoing financial performance reviews financial reports identifies variances and analyzes trends and formulates corrective action plans in collaboration with the Director Physicians and staff to optimize site success. Works with Revenue Cycle and the billing office through workflows to maximize billing turnaround and accuracy. Routes billing questions to the appropriate department and handles patients concerns utilizing established workflows. Provides assistance and direction to staff on managed care program requirements.
• Involved with NCH MG new hire processes. Interviews hires orients provide ongoing education coaching and discipline when necessary for subordinate team members. Relays performance expectations for all staff and regularly evaluates the performance of the team in accordance with NCH performance management system. Collaborates with Clinical Supervisor ( if applicable) physicians and leadership to develop accurate performance measures.
• Supports development of team members knowledge and skills through regular feedback recognition of positive accomplishments and coaching opportunities. Conducts regularly scheduled physician and staff meetings and effectively communicates changes in policies procedures and operations in a timely manner. Participates in leadership development by attending Leadership Training programs and coordinating and leading Managers team meetings when applicable.

What you will need:

• The level of knowledge normally obtained through the completion of a Bachelors degree in a business-related or health administration field. Bachelors degree in business or healthcare administration strongly preferred.
• Minimum of 3 years recent experience required working in a physicians office or healthcare /managed care related operations or similar environment with an emphasis on operational oversight of registration processes reimbursement and customer service preferably at a management level.
• Minimum of 5 years management experience (emphasis on Healthcare)
• Proficiency using a personal computer to create and manage documents reports and presentations in Microsoft Word Excel and Power point is required.

Benefits:

• Eligibility for our Annual Incentive Plan which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical Dental Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality vibrant community-connected care serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25000 team members and more than 6000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville) Elmhurst Evanston Glenbrook (Glenview) Highland Park Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence. For more information visit .

When you work for Endeavor Health you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how Endeavor Health delivers on its mission to help everyone in our communities be their best.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity equity and inclusion is at the core of who we are; being there for our patients and each other with compassion respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets VEVRRA Federal Contractor.