Bellperson (Part-Time)

Austin Hotel Downtown

Located in the Live Music Capital of the World the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtowns associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtowns commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Austin Hotel Downtown may be your perfect match.

Come join us for a great role as a Bellperson (part-time). We are looking for someone to provide assistance and services for guests as well as the hotel in order to ensure pleasurable accommodations.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical Dental Vision Employee Assistance Program Telemedicine and Short Term & Long Term Disability.
• 401(K) Match Pre-Tax Health Savings Account and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms Food & Beverage and more!
• Unique Perks include Tuition Reimbursement Adoption Services Aid Pet Insurance Legal Services Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses Leadership Development Programs Diversity & Inclusion Programs Omni Support Center Internal Reward Program and Work/Life Balance

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
• Ensure the delivery of parcels mail and special deliveries to guestrooms executive offices or meeting rooms
• Ensure that the public areas bell closet are maintained clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers rental cars forwarding luggage sight-seeing tours and advising of different quality local shopping area
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and certifications

• Excellent customer service skills
• Must have strong communication presentation training and organizational skills
• Maintain a professional business appearance attitude and performance
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.