Sales Supervisor
Sales Supervisor
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$ 37782 - 41662
1 Vacancy
Job Description
Description of Work
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Application Process
Please watch our videoherethat walks you through each step of the application process.This position is located at:
1 Battleship Rd NEWilmington NC 28401Primary Purpose of Position:
The primary purpose of this position is to provide responsible and skilled supervision in directing all day-to-day facets of the Admissions operations and the Ships Store following Directives as set by the Director of Sales. Sales Supervisor provides contact interaction and problem resolutions to ticket buying customers and special admissions and groups. Responsible for the day-to-day operation of Ships Store and Admissions including personnel management cash management customer service and any other requirements which may impact on the Ships Store and Admissions operation.
Key Responsibilities include but are not limited to:
Duty Supervisor Serves as the supervisor responsible for directing and organizing staff of sales personnel engaged in selling displaying and stocking general merchandise and books. Dependability and responsibility are key as a sales supervisor must be present to operate the business. This position will supervise sales personnel engaged in processing Admissions and Friends of the Battleship Commission. Serves as liaison with other work units in the resolution of day-to-day administrative and operational problems. Ensures that sales areas are operating in a professional manner by ensuring cashiers follow the Ships Store Work Rules. Report any violations to Director of Retail Sales.
Point of Sales Skills Open closes and operates Counterpoint point-of-sale (POS) terminal; approves and inputs overrides when appropriate. Maintains compliance with Eagle procedures. Greet and serve customers. Balances registers and create daily sales reports as needed. Maintains a clean and orderly sales area. Responds to inquiries and research and resolves problems related to transactions handled by cashiers. Maintains knowledge of current promotions discounts and policies regarding payment and exchanges. Demonstrates knowledge of the policies rules and regulations applicable to Ships Store operations and sales sufficient to interpret the policies and procedures in unique situations. Sales returns and exchanges and phone orders are processed correctly using the Counterpoint System or manual sales procedure. Perform cashier duties when required in the Ships store.
Customer Service and Public Contact Greet visitors answer questions regarding amenities rentals programs operating hours memberships and exhibits with patience tact and courtesy. Refer inquiries to other departments where appropriate. Communicate regarding issues that require significant judgment or interpretation negotiating and resolving conflicts. Explain policies rules and regulations with tact and courtesy. Resolve problems by clarifying complaints determining the cause of the problem and advising the best solution. Completes records as needed. Interact with co-workers supervisors officials and visitors. Provide assistance relays information and coordinates work. Interactions with visitors and co-workers occur in a consistently professional manner. Maintains an effective positive customer service environment. Use effective problem-solving skills to handle problems that arise. Report problems to the Director of Retail sales if needed.
- Merchandise Responsibilities Assigned merchandise is maintained to standards set by Director of Retail Sales. Monthly spot check items assigned by Assistant Director of Retail Sales to maintain accuracy of inventory. Supervise the receiving stocking and displaying of merchandise. Check damaged items at time of delivery and supervise pricing of merchandise and correct preparation for storage of backstock. Advises on buying needs of the department
Position/Physical Requirements:
Must be able to work 40 hours per week 5 days a week.
Must be able to work schedule that includes holiday and weekend work where the hours per day and day per week can vary due to seasonal scheduling or special events.
- Must be able to traverse steep stairs enroute to assigned workspace and work in cramped spaces.
Skills and Abilities / CompetenciesTo receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.
Management Prefers:
- Demonstrated experience supervising others.
- Demonstrated experience using a variety of basic operating systems POS retail software and/or hardware.
- Demonstrated experience providing face to face customer service in a retail or related setting.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See of for details.
High school diploma or General Educational Development (GED) diplomaANDtwo years of related administrative experience;ORequivalent combination of education and experience.Supplemental and Contact Information
Section/Unit Description:
The Sales Department is the revenue producing visitor/customer/guest relations element of the Battleship. These operations include admissions retail sales and group and program check-ins and onsite Battleship Steel Store purchases. The Sales Department oversees the operations of authorized concessionaires. The Department serves more than 200000 visitors annually and produces and collects the major portion of operating funds for the Battleship.
Division Description:
The USS NORTH CAROLINA Battleship Memorial is the States memorial to over 11000 North Carolinians who died in service in WWII as well as a top tourist destination and center of education. The Memorial operates as an enterprise of the state and receives no appropriations to operate.
Agency Description:
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Please watch our videoherethat walks you through each step of the application process.Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment willNOT be accepted.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).Sign On Bonus Eligibility
To be eligible for a sign-on bonus the candidate must not have worked as a probationary permanent or time-limited employee in the last 12 months as an employee in North Carolina state government including without limitation the judicial system state executive branch agencies and the university system subject to the State Human Resources Act.
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NEOGOV Help Line at .
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Melissa Riley
109 E. Jones Street
Raleigh NC 27601
Phone:
Required Experience:
Manager
Employment Type
Full-Time
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