Customer Communication Center Supervisor
Customer Communication Center Supervisor
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$ 49000 - 56900
1 Vacancy
Job Description
To be fully considered for this position all candidates must submit the following at the time of submission:
- A complete and accurate GSU application
- Resume
- Cover Letter
#LI-BD1
Minimum Requirements:
- Bachelors degree and one year of supervisory experience; or high school diploma or GED and five years of supervisory experience or a combination of education and related experience.
Preferred Hiring Requirements:
- Ability to supervise and direct the work of others.
- Ability to communicate effectively verbally and in writing.
- Knowledge of customer service principles and standard operating procedures.
- Ability to analyze and report data.
- Knowledge of facilities equipment maintenance and custodial standards.
- Exceptional organizational and record-keeping skills.
Supervisor Customer Communication Center
Facilities Management Services
Facilities Customer Services Center
Salary: Competitive salary of $$49000 - $56900 with great benefits!
Atlanta Campus
Schedule: Monday - Friday 8:30 AM - 5:15 PM
These are exciting times at the Facilities Customer Services Center. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
Are you ready for us Are you seeking an opportunity with purpose and direction If you are we have the perfect opportunity for you! We hire great people from a wide variety of educational career and personal backgrounds not just because it is the right thing to do but because it makes us a stronger team.
Facilities Management Services is seeking(1)Supervisor Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!
WHAT MAKESThe Facilities Customer Services CenterA GREAT PLACE
A flexible work environment
Generous benefits including health dental vision tuition assistance retirement etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
The ideal candidate performs high-level support for the Customer Service addition to supporting the department assignments will generally fall into one of the following groupings although overlapping of duties might occur as needed:
- Managesorganizes and supervises all functions of the Facilities Customer Service Center.
- Supervises a team of customer service representatives and managing coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
- Manages Facilities service requests.
- Maintain work order request.
- Supervises move and FMR requests.
- Manages FMSD Downtown uniforms including fitting ordering exchanging and returning.
- Maintains uniform records for downtown.
- Other duties as assigned.
Required Experience:
Manager
Employment Type
Full Time
