Fleet Service Coordinator
Fleet Service Coordinator
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$ 48737 - 68579
1 Vacancy
Job Description
THE POSITION
The Fleet Service Coordinator in the Fleet Management Division is a front-line customer service position within a maintenance shop facility. This position communicates vehicle and equipment repair status drop-off and pick-up instructions and questions regarding the Citys fleet. This position will troubleshoot many situations throughout the day regarding repairs services inventory and logistics with contracted vendors and departments.
IDEAL CANDIDATE STATEMENT
The Ideal Candidate will be a multi-tasking team player with exceptional interpersonal and communication skills. This person will exercise tact judgement and patience while dealing with the public staff and customer departments. They will be able to manage multiple priorities in a continuously moving working environment. They will also be self-motivated and have a strong work ethic.Under general supervision to perform public contact and customer service work over the telephone and at a customer counter; and to perform general clerical work in receiving and processing requests for automotive and heavy equipment repair and maintenance.DISTINGUISHING CHARACTERISTICS
This is a single classification and not part of a classification group.
SUPERVISION RECEIVED AND EXERCISEDGeneral supervision is provided by higher level equipment mechanic personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives and writes up work order requests from customers.
- Issues routine work orders to equipment mechanics with direction from higher level equipment mechanics; issues parts to equipment mechanics; reviews work orders for complete and accurate information; records repairs made and service rendered time and parts used; and notifies customers upon completion of work.
- Processes invoices for parts materials or vendor services associated with each work order; forwards invoices for payment through computerized accounting system.
- Enters vehicle maintenance and service data using various computer programs.
- Receives and responds to customer inquiries; refers customers to appropriate persons regarding services; provides follow-up on inquiries from customers; and refers or assists in the resolution of problems.
- Schedules and coordinates preventive maintenance repair and warranty work for automotive and heavy equipment.
- Picks up or receives parts from vendors; and may identify and locate appropriate parts determines prices prepares requisitions.
- Contacts outside service providers for road calls repairing and towing.
- Prepares monthly reports on repair services and charges.
- Provides exceptional customer service to those contacted in the course of work.
- Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.
QUALIFICATIONS
- Knowledge of:
- Basic automotive and heavy equipment parts.
- Shop related safety principles and practices.
- English usage spelling grammar and punctuation.
- Proper public and telephone contact practices.
- Modern office practices procedures and equipment including filing systems.
- Basic computer operations including computer software applications and other specialized business applications.
- Standard arithmetic including addition subtraction multiplication and division; standard units of weights and measures.
Skill in:- Utilizing written and verbal communication in preparing work orders and reports.
- Utilizing a variety of computer software programs including skill in maintaining electronic files retrieving and researching information from electronic files and databases.
- Utilizing customer service techniques when responding to inquiries and complaints.
Ability to:- Perform heavy manual work in lifting and moving stock.
- Complete required OSHA/Safety training as required.
- Order and identify parts necessary for repairs.
- Handle multiple tasks simultaneously.
- Maintain accurate files and records.
- Compile and maintain data in manual and/or computerized systems.
- Correctly use standard principles of weights measurements and arithmetic.
- Establish and maintain effective working relationships with those contacted in the course of work.
EXPERIENCE AND EDUCATION:Experience:Two years of work experience performing general clerical duties in an automotive repair facility.Education:High school diploma or G.E.D. equivalent.SPECIAL QUALIFICATIONSDriver License:Possession of a valid California Class C Driver License at the time of appointment. Loss of the Class C License is cause for discipline. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.Work Conditions:Must perform shift work as assigned including days evening weekends and holidays.Environmental Conditions:Exposure to a variety of weather conditions heavy equipment traffic dust noxious fumes and noise.Physical Conditions:Walking and climbing; lifting and carrying heavy objects (60 lbs max); bending and stooping continually and for extended periods of time; and working in cramped and awkward positions.PROBATIONARY PERIOD:
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.
THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mailfrequently including your spam and junk folders. All e-mail notifications can also be accessed through the applicant inbox.
1. Application:(Pass/Fail) All applicants must complete andsubmitonlinea City of Sacramento employment applicationby the final filingdeadline;Employment applications must besubmittedonline; paper applications will not be accepted.
Employment applicationswill be considered incomplete and will be disqualified:
If applicants do not list current and/or past job-related experience in theduties area of theWork Experience section.Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
If see resume is noted in the Work Experience section; a resume will not substitute for the informationin the Work Experience section.
Position/job titles will not be considered indeterminingeligibility for meeting the minimum qualifications for this position.
Ifyourerequesting Veterans credit a copy of your DD214 must besubmittedonlinewith your application oremailedto the Employment Officeby the final filing deadline.Informationregardingthe use of Veterans credit can be found in the Civil Service Board rules under rule4.9C.
Applicantsare responsible forattaching a copy of their DD214 to each position for which they apply.
2. Training and Experience Exam: (Weighted 100%) The questionslocatedat the end of the application are the Training and Experience (T&E) Exam.Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance level and progression of a candidates educationtrainingand experience. The exam score willdetermineyour ranking on the eligible list for this job. When completing the T&E questions please note:
Responses to the T&E questionsmustbesubmittedonline; paper questionnaires will not be accepted.
A resume willnotsubstitute for the informationin the T&E questions.
3.Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidates eligibility expires one year from the date of notification of a passing score for the Fleet Services Coordinatorexamination.
4.Screening Committee: (Pass/Fail) All candidates that pass the examination and are in one of the top three ranks will have their applicationforwardedto the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications asstatedon the job announcement for applications selected by the hiring department.
5.Conditional Hire:Upon receipt of a conditional offer the selected candidate must complete and pass LiveScan/fingerprinting. If applicable candidates may also need to pass a pre-employment medical exam controlledsubstanceand/or alcohol test andpossessany required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:For technical support between 6 AM - 5 PM PT contact Live Applicant Support at .
Visit the City of Sacramento Human Resources Department website at an email to;or
Call the Human Resources Department at
Required Experience:
IC
Employment Type
Full-Time
