Receptionist
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
Receptionist
This position is responsible for performing all aspects of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
- Welcome guests as per our hotel standards.
- Assist guests with checkin and checkout as well as other cashiering duties as needed.
- Review arrival lists and prepare compendiums before guests arrival and check into the system if necessary.
- Register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to the room prior to guest arrival.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Promote InterHotel sales and inhouse facilities according to departmental standards to maximize revenue.
- Handle guests complaints and comments tactfully and efficiently.
- Handling guests mails messages and answering phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant regarding inhouse credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspicious looking person(s) / articles.
- Maintain complete knowledge of all food & beverage services outlets and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings meetings and trainings as assigned by management.
Qualifications :
- Minimum 12 years of experience in a similar position in the hospitality industry 5* Hotel or resort).
- Diploma in Tourism / Hospitality Management.
- Good in English and communications Skills.
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Interpersonal skills.
- Basic computer skills.
- Customeroriented with a positive attitude and smiling face.
- Friendly and approachable.
- Cooperative and selfgiving team player.
- Ability and willingness to perform under stress.
- Positive and high energy level.
- A willingness to go the extra mile in ensuring guests needs are met.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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