Tier 2 IT Technician
Tier 2 IT Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If youve got a desire to *really* help people youre looking at the right job posting. Were in the business of saving days restoring sanity and restoring smiles. Every frozen screen thawed brings someone somewhere a sigh of relief. We want you to own the problem to resolution but not in the finders-keepers kind of way. While we appreciate a good solo act were all about the team chorusyou might be wrestling the problem but well be in your corner cheering you on ready to tag in.
What youll be doing:
Providing tier 2 support and solving tech problems that even Google couldnt answer. Dont worry if its too complex well let you use Bing.
Use your magical powers to troubleshoot and resolve hardware software and layer 8 issues (human).
Collaborate with the rest of the team who like you still have no idea why anyone chose IT as a career but are glad they did.
What we need:
Proven experience in making technology bow to your will (or at least in tech support or a similar role).
Someone who speaks fluent technobabble but can also translate it into plain English for the uninitiated.
A high tolerance for absurdity and change.
A person who considers turning it off and on again to be a valid lifestyle choice.
A diplomatic warrior who can keep their cool even when hearing But it worked yesterday
Bonus points for:
Really old expired certifications.
Lots of internet points on StackExchange. Reddit points are valued at 25%.
A history of unrelated technology interests youve taken to extremes youd be embarrassed to list on a resume.
6 years experience managing Microsoft Windows Server 2022 Essentials.
Knowing what format to send your resume in.
Why work with us
Theres no better joy than patiently explaining to users again that their computer wont work if it isnt plugged in.
You have a soft spot for meetings that couldve been emails.
Youre excited to solve one of the biggest mysteries of our time: why is it always DNS
Perks
We offer an excessive amount of monitor real-estate and standing desks because we understand that multi-tasking is your superpower and looking busy is an art form. Sitting is the new smoking but we also provide standing desks to give you that majestic feeling of looking down upon your kingdom of tickets as you reign supreme over your tech domain.
Clarification: when we say smoking we are referring to the health issue and not an overheating server. We promise we wont make you stand for any servers smoking the rare event a server does start smoking well provide you with a fire extinguisher and marshmallows because we believe in turning every crisis into an opportunity.
Our office right in downtown Abbotsford is brimming with windows and radiant natural light. Yes our architect forgot we prefer dark mode in windowless basements. You may find you enjoy this thing called daylight. Its like a continuously updating high resolution 3D screensaver outside every window.
Unlimited supply of single-origin coffee. We understand caffeine is the secret sauce to any successful IT operation. Much like tracking a bug to its origin in the source code theres a certain satisfaction in savoring a beans unique journey from farm to we also have tea.
Dont believe me Heres what our staff want you to know before applying:
Andrew: Management knows less about technology than the customers so nobody realizes that your skills are really weak and your resume is all lies.
John: Casual Friday every Thursday.
Jaden: We only ever follow Microsoft articles to the letter and are constantly baffled why nothing works.
Rex: It is a pleasure working with Dan sometimes.
Nigel: We are an agile team of experts that pride ourselves on getting our changes deployed just as the week ends.
Also Andrew: Do you believe that anything is possible So do we! Our customers keep us busy with an unrelenting barrage of illogical demands and unrealistic expectations. Will you be the first to actually complete something that everyone has deemed impossible or will you end up a broken shell like all the others Join us and push your limits!
Tabitha: What theyre asking for is probably above my paygrade.
Ben: Were so forward thinking we put everything on the blockchain.
Rob: We are firm believers in Murphys Law $!(@ Happens and That sounds like a you problem.
Clearbridge is a Kaseya gold partner and is looking for like-minded masochists who are passionate about expanding our offerings to include the full Kaseya stack. Please note that applicants must grant an irrevocable power-of-attorney to Kaseya as a condition of employment.
What to Expect When Applying at Clearbridge: Experience:
Manager
Employment Type
Full-Time
