Overview
Put your combination of expertise in asset management and superior customer service skills to use at our Redlands headquarters. This is a great opportunity to further develop your knowledge of computer and mobile device support technologies and provide innovative customer-based solutions in a dynamic environment.
Responsibilities
- Coordinate with colleagues for the delivery and tracking of computer-related equipment and software
- Monitor and maintain service queue based on established service level agreements
- Coordinate hardware and software deployments for employee onboarding and separations
- Support inventory tracking and audit programs
- Collaborate with partner departments to improve asset management processes
- Support team members in meeting their goals and objectives by identifying training and/or departmental resources needed
- Assist with evaluation and retirement of legacy software and hardware configurations
- Assist with departmental moves adds and changes
- Maintain and review inbound hardware request queue
- Creation of Purchase Requests within SAP
Requirements
- 2 years of relevant experience
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced team environment as well as independently
- Ability to lift up to 50 pounds
- High School Diploma or GED
Recommended Qualifications
- Associates or Bachelors in Information Systems Business or a related field
- Experience with helpdesk and/or asset management
- A or similar certification
- Ability to identify and recommend process improvements
#LI-Onsite
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Required Experience:
IC