Location: Fremont CA Company: DoubleTake Auto Spa Home of Tesla & Exotic Protection
Were a high-end customer-focused auto detailing and protection center specializing in Paint Protection Film (PPF) Ceramic Coating Window Tinting and Premium Detailing. Were looking for a friendly organized and sales-minded Office Manager who can deliver an exceptional customer experience while keeping our operations running smoothly.
Key Responsibilities:
Customer Engagement & Education
Greet customers warmly and provide detailed educational explanations about our services in an inviting professional manner.
Build trust by answering questions clearly and confidently.
Upselling with Ease
Identify opportunities to recommend additional services in a way that feels natural and beneficial to the customer.
Ensure customers feel confident they made the best decision for their vehicle.
Appointment & Communication Management
Call customers to schedule appointments and follow up when their vehicles are ready for pick-up.
Maintain accurate customer records and service notes.
Team Coordination & Quality Control
Manage daily workflow to ensure vehicles are completed on time.
Inspect vehicles before delivery to ensure the highest quality standards are met.
Shop Cleanliness & Presentation
Ensure the shop is always clean organized and presentable.
Keep the team accountable for maintaining a professional environment.
Administrative & Payroll Duties
Process payroll accurately and on time.
Keep operational and financial records organized.
Marketing Support
Create and send bi-weekly newsletters and promotional specials to our customer base.
Assist with social media marketing including posting updates photos and promotions.
Qualifications:
Exceptional customer service and communication skills
Strong organizational and multitasking abilities
Experience in upselling or sales preferred
Basic knowledge of payroll and administrative processes
Comfort with email marketing tools and social media platforms
Eye for detail and commitment to quality
Positive team-first attitude
Why Join Us
At DoubleTake Auto Spa were not just detailing carswere delivering premium protection and unmatched customer experiences. If you love cars enjoy working with people and thrive in a fast-paced environment this is the perfect role for you.
To apply please send your resume and a brief introduction to .
Compensation: $25.00 - $35.00 per hour
Certified Ceramic Coating Paint Protection Film Clear Bra Window Tint and Auto Detailing
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