Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Department: Fiscal Services
Classification: Admin Office Specialist 3
Job Category:Classified Staff
Job Type:Full-time (1.0 FTE 40 hrs/wk)
Location: Fairfax VA
Workplace Type:On Site Required
Sponsorship Eligibility:Not eligible for visa sponsorship
Pay Band:03
Salary:Starting at $50k commensurate with education and experience
Criminal Background Check:Yes
Financial Background Check: Yes
About the Department:
The Controllers Office establishes and monitors the universitys internal control framework collaborates with university units to establish fiscal processes and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning the Office of Sponsored Programs Human Resources and Payroll.
The goal of the Controllers Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility reducing administrative burden eliminating no value added efforts and automating transaction processing.
About the Position:
The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of at risk accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students when applicable to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies loan services and internal staff; performs various reconciliations as directed; and supports daily weekly and monthly operations.
Responsibilities:
- Performs collection efforts via telephone and email focusing on at risk accounts prior to the start of the formal collection process;
- Assists students with past due accounts explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
- Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.;
- Supports the universitys participation in the Commonwealth of Virginias Debt Set-Off Program with the Department of Taxation;
- Acts as a central point of communication for collection agencies loan servicers and internal staff on collections matters; and
- Assists other Student Accounts Office staff with cash receipt processing account maintenance form intake and processing report review and processing and other related tasks as assigned.
Required Qualifications:
- High school diploma or equivalent;
- Experience working in Accounts Receivable;
- Knowledge and understanding of the Fair Debt Collection Practices Act FERPA and Account Receivable applications;
- Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
- Skills in written and oral communication with the ability to effectively communicate complex material;
- Analytical and problem-solving skills;
- Ability to work with Microsoft Word Excel and email systems; and
- Demonstrated ability to manage multiple concurrent high-priority responsibilities in a time-pressured environment.
Preferred Qualifications:
- Bachelors degree in related field;
- Experience in higher education and/or Student Accounts; and
- Detailed understanding of the Fair Debt Collection Practices Act FERPA and Accounts Receivable applications.
Instructions to Applicants:
For full consideration applicants must apply forCollections Specialist at and submit the online application to include three professional references (two of which must be your current and a former supervisor) with contact information and provide your Resume & Cover Letter.
Posting Open Date:August 11 2025
For Full Consideration Apply by: August 22 2025
Open Until Filled:Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
