Technical Support Technician (US Remote)
Technical Support Technician (US Remote)
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$ 80000 - 100000
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. As part of this team the PremierOne Support team deploys and supports products such as Computer Aided Dispatch Records Management Systems Jail Management Systems and Mobile Data Computing among other offerings.
Job Description
The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.
***The hours for this position include nights weekends and holidays. This role also has an On Call responsibility.***
Responsibilities of the Technical Support Technician include but are not limited to:
- Supports and configures the hardware and software used in customer implementations
- Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
- The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
The minimum requirements we seek:
3 years of Technical Customer Support experience.
2 years of Public Safety Applications experience involving CAD applications.
Technical knowledge and experience with MS SQL Server MS Windows Server MS Ops Manager and Desktop Operating Systems.
Works well as a single resource as well a member of a team.
Efficiently troubleshoot and diagnose system issues
Ability to represent yourself and the company with the utmost professionalism.
Ability to pass stringent background checks based on local and Federal fingerprint submissions.
Ability to participate in on-call duties for off-hour issues on a rotational basis.
Preferred Skills:
In depth knowledge of Windows Applications Servers and SQL Database Server environments.
Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
Ability to troubleshoot application system issues including hardware networking and third party components preferred.
Previous knowledge of the PremierOne Application Suite is a plus.
This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.
The salary range for this req role is $80000- $100000
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Remote
Basic Requirements
- Bachelors degree or 3 years of relevant experience
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
IC
Employment Type
Full-Time
