Regional Practice Administrator - Physician Office - Neurology Clinic - Bon Secours Medical Group Midlothian

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

• Bon Secours

  As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

  Regional Practice Administrator - Physician Office - Neurology Clinic - Bon Secours Medical Group Midlothian - Midlothian VA

  Primary Function/General Purpose of Position

  This position manages the patient experience at assigned practices. Responsible for overall functioning of practice including management of staff workflow development patient schedule management financial performance patient provider and staff satisfaction and billing compliance. Develops practice operational plans & budgets and implements performance improvement strategies within the practices. Performs all duties in a manner which promotes team concept and reflects the mission and values of Bon Secours Health System.

  Supervisory Responsibilities

  Manage the staff at large physician practice(s) comprising seven or more providers and approximately 20-35 staff members. May manage multiple locations.

  Essential Job Functions - Operation Management

  • Responsible for daily management of practice site(s). Motivates staff and organizes day-to-day activity of the practices. Develops and refines processes to continually improve practice operations and staff workflows.
  • Performs active schedule management and manages patient access standards in accordance with BSMG policy. Manages all patient access points (phone/online/in-person) to established benchmarks.
  • Provides management guidance and training to staff in daily practice operations.
  • Manages all aspects of ConnectCare medical record including coordination of staff & provider training monitoring appropriate use of record and performing all necessary reporting functions.
  • Performs duties of subordinate staff when necessary to maintain practice operations.
  • Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.
  • Conducts daily huddles and monthly staff and provider meetings. Prepares agendas and forwards action plans and meeting notes to Administrative Director.
  • Acts as the medical record custodian and ensures practice abides by Release of Information (ROI) standards.
  • Responsible for ensuring optimal staff and patient satisfaction by working closely with the Service Excellence department and participating in Gallup surveys.
  • Ensures comprehensive network integration by monitoring patient referrals and intervening when necessary to address service issues.
  • Plays a lead role in marketing the practice by overseeing marketing strategies in collaboration with the Administrative Director and marketing department.
  • Coordinates planning and facilitating compliance with Joint Commission state and federal standards for the physician practices. Ensure compliance with system policy/procedure for all activities within practice.

  Key Relationships

  • Works closely with the Administrative Director(s) to develop and implement operational & clinical workflows.
  • Works closely with physician dyad partner (site leader) to resolve issues within the practice.
  • Collaborates with peers in local and regional Bon Secours ministries.

  Education Training & Experience Skills and Abilities:

  • Bachelors degree in management or related field and three to five years of practice management experience or commensurate education and experience. Knowledge of ambulatory care; background in clinic procedures including schedule management registration use of electronic medical record patient flow billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic medical record and billing software applications.
  • Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to exam and re-engineer operations and procedures. Must have experience with creating budgets and communicating financial information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values mission and vision of the organization.

  Financial Management:

  • Monitors financial performance on a daily weekly and monthly basis. Identifies opportunities for improvement and develops plan to implement necessary changes to meet budget. Ensures compliance to standards with focus on volume customer service initiatives productivity coding non-provider labor building occupancy expenses and clinical supply costs.
  • Purchases supplies and insures proper value for funds expended. Evaluates invoices for accuracy codes and submits invoices to Central A/P on a timely basis.
  • Develops annual practice budget and is accountable for practice adherence to budget and/or other fiscal goals.

  • Assists with the development and reporting of clinic metrics. Monitors performance and partners with Admin Director and providers to create action plan. Communicates practice performance with staff & providers on a monthly basis.
  • Manages revenue cycle to established benchmarks including hold buckets and date of service collections. Ensure clinic deposit(s) are processed recorded and deposited according to established protocol.
  • Responsible for the management ordering and inventory of clinic supplies medication and equipment.
  • Responsible for the re-credentialing of practice providers with all insurers. Assists Credentialing Department with the initial credentialing of new providers.

  Human Resources:

  • Ensures scheduling of staff to promote provider productivity as well as promote quality care fiscal viability and ensure appropriate patient access to practice.
  • Performs evaluation process for subordinate staff within each practice; compiles information for human resource department in a timely manner. Ensures that subordinate staff maintains licensure and certifications as required along with yearly competency evaluation. Provides on-going feedback to staff of performance throughout the year.
  • Manage and track PTO usage for both staff and providers. Manages and monitors CME allowance for providers.
  • Counsels employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process. Notifies site leader of any HR issues within the practice.
  • Recruits interviews and hires personnel as necessary and according to guidelines.

  Other Job Functions

  • Serves on committees and assists other managers as requested by Administrative Director.
  • Attends meetings for the benefit of department operations or personal management development and growth
  • Maintains communication with Administrative Director on weekly basis to review financial performance targets as well as other projects defined by director.

  Working Conditions

  The individual performing this job may anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to

  exercise universal precautions use personal protective equipment and devices and learn the policies regarding infection control. Travel outside the office is required.

  BON SECOURS MISSION VALUES CUSTOMER ORIENTATION AND CONTINUOUS QUALITY IMPROVEMENT FOCUS:

  It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

  All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer treating each patient staff member and community in a dignified manner with respect kindness and understanding and subscribing to the organizations commitment to quality and service.

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are not to be construed as an exhaustive list of all job duties. This document does not create an employment contract and employment with Bon Secours Richmond Health System is at will.

  Key Responsibilities:

  • Operational Oversight:
    • Manage the daily operations of multiple medical practice locations ensuring efficient and effective service delivery.
    • Coordinate and enforce policies procedures and best practices to improve patient flow service quality and operational efficiency.
    • Monitor and manage staffing needs office supplies and facility maintenance across multiple sites.
  • Team Leadership:
    • Lead train and support practice managers office staff and medical personnel to ensure high performance and adherence to organizational standards.
    • Conduct regular performance evaluations and provide coaching and development opportunities for staff.
    • Foster a positive and collaborative work culture within each practice.
  • Financial Management:
    • Develop and manage budgets for regional practices ensuring cost-effective use of resources while meeting financial goals.
    • Review and analyze financial reports including revenue and expenses and implement strategies to optimize financial performance.
    • Oversee billing and coding practices to ensure accuracy and compliance with industry standards.
  • Compliance and Quality Control:
    • Ensure all practices comply with federal state and local regulations including healthcare laws licensing and accreditation standards.
    • Monitor adherence to HIPAA regulations and patient privacy laws.
    • Implement quality control programs to maintain the highest standards of care and patient satisfaction.
  • Patient Experience:
    • Improve patient satisfaction by implementing efficient scheduling systems addressing patient concerns and ensuring timely service.
    • Work with practice managers to develop strategies for improving patient care and reducing wait times.

Bon Secours MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .