Fixed Operations Manager
Fixed Operations Manager
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Job Description
Join the Excitement at Miramichi Kia! Now Hiring Fixed Operations Manager At Miramichi Kia part of the dynamic Shift Auto Group we dont just service vehicleswe create exceptional guest experiences. We are currently seeking a passionate and experienced Fixed Operations Manager to lead our Fixed Operations team to new heights. If youre a proven leader in the automotive service and parts industry with a customer-first mindset and a commitment to continuous improvement we want to hear from You. About Miramichi Kia Miramichi Kia is your hometown dealership with a big heart and even bigger ambitions. Proudly serving Miramichi and the surrounding communities we offer a full lineup of new Kia vehicles and a wide selection of quality pre-owned cars trucks and SUVs. Were more than just a dealershipwere part of the community and committed to delivering exceptional service every day. Who are we looking for A proven leader in the automotive parts and service industry with a customer-centric approach and a dedication to excellence. Skilled in motivating and developing teams while cultivating a positive and high-achieving work environment. Fixed Operations Manager Responsibilities include: Process Management and Continuous Improvement: Constantly seek and document opportunities to enhance the speed efficiency and quality of our processes especially those related to vehicle reconditioning and preparation for sale. Service Sales and Coaching: Through ongoing learning define and implement our process for Guest Service Visits. Maximize both the guest experience and profitability of each interaction through effective coaching and processes including ensuring a Vehicle Health Report (Walk Around) is completed for every guest every time. Parts Sales and Aging: Collaborate with the Parts Team to optimize parts inventory management retail and wholesale sales volume and gross margins. Service Marketing: Utilize our DMS/CRM to maintain relationships with current guests and implement external marketing programs to attract new business. Human Resources: Oversee all HR activities within your departments including leadership hiring coaching managing discipline motivation and termination. Planned Team Meetings: Conduct regular Technician and Advisor meetings as well as monthly full-team meetings to maximize communication motivation and leadership within the Fixed Operations team. Sales Department Interaction: Work daily with the Sales Team to optimize interdepartmental operations leading to the highest possible levels of guest experience and profitability. Goal Setting: Collaborate with the Director of FO and General Manager to establish departmental goals and then translate those into individual goals and targets for all team members. Warranty Administration: Ensure the highest possible amount of warranty assistance is received and that all payments are processed promptly. Standard Operating Procedures (SOPs): Establish and document SOPs for all processes within your departments and assist other departments (sales administration detailing) in SOP creation. Leadership: Provide strong leadership to your team through continuous learning and development fostering a culture that achieves all goals and plans. Qualification Excellent communication skills are required to work with customers employees and vendors. 3 Years of experience in the automotive repair industry Valid Drivers License and good driving record 3 years managerial experience Basic computer skills Compensation Competitive salary: $55k - $65k (commensurate with experience) Bonus structure with earning potential of an additional between $25k - $50k. Youll enjoy world-class training and work within a seasoned and dedicated Fixed Operations team. At Miramichi Kia (Shift Auto Group) we are committed to providing ongoing training for all employees supporting self-development and team learning. Apply today and become a key part of a dealership that values leadership integrity and high performance.Ready to Drive Success With Us
Required Experience:
Manager
Employment Type
Full-Time
