Drive business profitability in the context of cost management through Information technology solutions
Increase operational efficiency and suggest solutions to enhance cost effectiveness
Deliver exceptional service that exceeds customers expectations through proactive innovative and appropriate solutions by resolving queries fast end effective
Cultivate and manage objective working relationships with a variety of stakeholders including endusers SMEs project managers and senior staff members by providing input to business requirements
Provide secondly level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
Work with management to develop database strategies to support company need in effective database performance.
Monitor changes in legislation regulations initiatives and relevant industry practices.
Ensure drafting and implementation of appropriate interventions.
Ensure compliance with audit requirements
Explore ways to constantly improve quality of existing services processes and systems in order to be more efficient
Advise management on effective applications with regards to Maintenance Support Man machine interfaces and Data management.
Manage system enhancements by implementations and changes after testing.
Draft system definition documentation to ensure effective implementation
Define host software products and ensure availability of Host Software
Explore ways to constantly improve quality of existing services processes and systems in order to be more efficient
Manage own development to increase own competencies
Indepth system / application knowledge obtain and sustain to maximise contribution to the role
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