Front Office Manager
Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Kendrick Recruitment is currently seeking a skilled and guest-focused Front Office Manager to join a luxury safari lodge situated in the stunning Western Cape. This is an exciting opportunity for a hospitality professional to take the lead in managing the front-of-house operations of a world-class lodge ensuring exceptional guest service and smooth day-to-day operations.
Key Responsibilities:
Oversee the daily operations of the front office including reception guest services and reservations
Ensure a warm and professional welcome for all guests on arrival
Manage the front office team providing training support and motivation
Maintain high standards of service delivery in line with luxury hospitality expectations
Handle guest complaints and requests with efficiency and care
Coordinate with housekeeping food & beverage and other departments to ensure seamless operations
Monitor and manage bookings arrivals departures and guest accounts
Maintain accurate records reports and administrative documentation
Assist in implementing and maintaining front office procedures and policies
Support the lodge s overall guest satisfaction and retention strategies
Requirements:
Proven experience in a front office management role within a luxury hospitality setting
Strong leadership and team management skills
Excellent communication and interpersonal abilities
High level of computer literacy including knowledge of reservation and front office systems
Exceptional organisational and problem-solving skills
Guest-centric mindset with a strong eye for detail
Professional appearance and demeanour
Ability to work flexible hours including weekends and holidays
A good knowledge of the local area and tourism offerings is advantageous
This position is ideal for a motivated individual who is passionate about luxury hospitality and committed to providing world-class service in a unique safari lodge environment.
Interested candidates are invited to submit their CV for consideration.
Employment Type
Full Time
