Student Support Administrator
Student Support Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Student Support Administrator - Job Purpose:
To provide efficient and student-centered administrative support services that enhance the student experience. The role involves managing student records responding to queries coordinating support services and ensuring compliance with institutional and regulatory requirements.
Duties & Responsibilities
Key Responsibilities:
- Serve as the first point of contact for student queries via phone email WhatsApp and in-person.
- Maintain and update student records on institutional systems (e.g. ITS Moodle or similar).
- Assist with registration module changes withdrawals and issuing of academic letters (e.g. proof of registration visa letters).
- Coordinate student onboarding and orientation activities.
- Support students with academic and personal challenges by referring them to appropriate services (e.g. counselling financial aid academic support).
- Track student progress and escalate concerns to academic advisors or faculty.
- Prepare and distribute communication regarding institutional policies deadlines and events.
- Assist with the administration of assessments timetables and exam logistics.
- Ensure compliance with POPIA and institutional data protection policies.
- National Diploma (NQF Level 6) in Administration Education Psychology or a related field.
- A Bachelors degree (NQF Level 7) is advantageous.
- Must have 23 years of administrative experience preferably in a tertiary education environment.
- Experience with student information systems and CRM tools
Office-based with occasional evening or weekend work during registration or exam periods and graduation time.
Please only candidates who meet the above requirements should apply!!
Kindly send your detailed CV along with certified copies of your qualification certificates (from Matric to tertiary level) to .
If you do not hear from us within two weeks of the adverts closing date please consider your application unsuccessful!
Package & Remuneration
Required Experience:
Unclear Seniority
Employment Type
Full-Time
