Group and Individual Reservationist
Group and Individual Reservationist
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- To check all reservations/bookings downloaded from Central Reservation Office confirm and send correspondence where necessary
- To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- Ensuring that reservation events policies and procedures regarding payments confirmations & terms and conditions are effectively adhered to and in line with a 5-star Hotel.
- To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
- Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
- To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
- To ensure that deposits and contracts are received timeously correctly and to report any deviations to the Reservations Manager.
- To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
- General Office and Admin duties.
- Maintaining all guest/agent/company profiles in Opera.
- Handling guest queries.
- Any other relevant duties.
Requirements
- At least 2 years experience in a Individual and Group/Block Reservations essential.
- Banqueting / Events Booking experience essential.
- Excellent knowledge of Microsoft Office.
- INFOR or Opera Individual and Group/Block Reservations experience (Essential)
- INFOR or Opera Front Office and Cashiering functions an advantage.
- Excellent administration skills.
- Setting up of group contracts and invoices.
- Good understanding of Revenue Control & Yield Management.
- Fluent in English verbal and written.
- Excellent telephonic and written communication skills.
- Able to work under pressure.
- Time management skills.
- Display a high level of emotional intelligence.
- Ability to work alone as well as with a small team.
- Customer orientation professional charm and sophistication is an advantage.
- Presentable.
- Ability to work shifts and occasional overtime.
- Minimum Std. 10 (Grade 12)
- Front Office NQ Level 2 or other relevant tertiary qualifications an advantage.
PC literate (MS Windows), Excel proficient Hospitality qualification (preferably) Relevant experience in similar establishment, within the same industry Basic financial reporting experience Matric Driver s license
Education
PC literate (MS Windows), Excel proficient Hospitality qualification (preferably) Matric
Employment Type
Full Time
