Manager, Customer Analytical Insights
Manager, Customer Analytical Insights
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To drive Personalisation objectives for Personal and Private Banking. Develop and implement highimpact datadriven strategies and business cases both proactively (based on identified opportunities) and reactively (guided by segment needs). Provide customer account transactional and geographic insights for specific projects within PPBSA that will directly support their strategic and tactical initiatives. This spans across all PPBSA segments regions and products. Partner with various personalisation teams to deliver personalised conversations on Next Best Action (NBA) across channels and ensure strategic alignment with the relevant product and segment and coverage stakeholders.
Qualifications :
Minimum Qualification:
- Degree in Data Analytics / Information Technology / Data Science
- Postgraduate Diploma or Honors Degree (Advantageous)
Experience Required
- 57 years experience in knowledge discovery data mining or customer intelligence within a financial institution.
- Background in analytics or product/segment roles focused on monitoring and managing customer behaviours and trends.
- Ability to translate analytical insights into actionable business deliverables.
- Collaborate with various teams to implement personalised conversations through Next Best Action (NBA) across multiple channels ensuring strategic alignment with product segment and coverage stakeholders.
- Scope projects including defining objectives creating project plans and managing timelines.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Examining Information
- Following Procedures
- Interpreting Data
- Inviting Feedback
- Making Decisions
- Producing Output
- Providing Insights
- Resolving Conflict
- Team Working
Technical Competencies:
- Business Process Improvement
- Data Integrity
- IT Applications
- IT Business Analysis/ Feature Analysis
- IT Systems
- Risk Awareness
- Software Development Life Cycle (SDLC) methodologies & Tools
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
